Data Transfer Service
Data Transfer Service


If you don’t want to lose all your important SMS, contacts, media files and WhatsApp records when you change a new phone, please come to designated CMHK stores and enjoy our Data Transfer Service. It helps you to transfer data from your old phone to a new phone more efficient and easier!



Service Introduction:

You may enjoy data transfer service from an old phone to a new phone through the TED machine in CMHK store. Your privacy is protected throughout the entire transfer process. New or existing customer subscribes to the monthly plan and purchases a new phone can enjoy the Data Transfer Service for free.


Support System:iOS, Android (same system or cross-system data transfer)


Service included:


Service Charge:
(1)CMHK customer with monthly subscription plan;
(2)Customer who purchases new mobile phone in CMHK (within 90 days from the date of purchase)
If customer cannot fulfil both conditions above or apply the service 90 days after purchase, HK$100 service fee will be charged to the customer for the data transfer service.


Service Location:
All CMHK shops and Customer Centre (except Roaming Services Center (Hong Kong International Airport))
For more details, please visit CMHK shop.


Terms and conditions:
  • “Mobile Device Data Transfer Service” is provided by Ecollect Limited and applicable only to purchases made with CMHK stores and certain mobile device model (within ninety (90) days from the date of purchase as indicated on the store receipt, must present receipt of purchase). Customer shall collect all mobile devices by presenting the related receipt within the day of this application form. Otherwise, CMHK has the right to dispose all uncollected mobile devices without prior notice.
  • CMHK expressly disclaims any liability for any loss (including loss of data and content) or damage (including damage to mobile devices) suffered by the customer or any other persons arising, directly or indirectly from the“Mobile Device Data Transfer Service”.
  • Not all types of data and/or content can be transferred with the same degree of success. CMHK cannot guarantee that all data and/or content is transferred completely to the new mobile device. All data and/or content from old mobile device maybe permanently delete without recovery in the data transfer process.
  • “Mobile Device Data Transfer Service” is not applicable to any mobile devices that are not purchased from authorized dealers or have been altered.
  • CMHK shall not be liable for any legal liability, obligation or responsibility whatsoever for any mobile device(s) involved in any illegal acts.
  • CMHK reserves the right of final discretion in the event of dispute.