Data Transfer Service
Data Transfer Service


If you don’t want to lose all your important SMS, contacts, media files and WhatsApp records when you change a new phone, please come to designated CMHK stores and enjoy our Data Transfer Service. It helps you to transfer data from your old phone to a new phone more efficient and easier!



Service Introduction:

You may enjoy data transfer service from an old phone to a new phone through the TED machine in CMHK store. Your privacy is protected throughout the entire transfer process. New or existing customer subscribes to the monthly plan and purchases a new phone can enjoy the Data Transfer Service for free.


Support System:iOS, Android (same system or cross-system data transfer)


Service included:


Service Charge:
(1)CMHK customer with monthly subscription plan;
(2)Customer who purchases new mobile phone in CMHK (within 90 days from the date of purchase)
If customer cannot fulfil both conditions above or apply the service 90 days after purchase, HK$100 service fee will be charged to the customer for the data transfer service.


Service Location:
Designated CMHK Shops and Customer Centres:
  • Hong Kong
-          Causeway Bay Shop (Yee Woo Street)
-          Wai Chai II Shop (Johnston Road)
-          Central Flagship Shop (Des Voeux Road)
-          North Point Shop (King’s Road)
-          Central Customer Centre (Des Voeux Road)
  • Kowloon
-          Diamond Hill Shop (Plaza Hollywood)
-          Kowloon Bay Shop (Telford Plaza)
-          Tsim Sha Tsui Shop (Carnarvon Road)
-          Kwun Tong Shop (Ngau Tau Kok Road)
-          Tsim Sha Tsui Flagship Shop (Canton Road)
-          Hung Hom Shop (Tak Man Street)
-          Mong Kok Flagship Shop (Sai Yeung Choi Street South)
-          Tai Kok Tsui Shop (Olympian City)
-          Sham Shui Po Shop (Cheung Sha Wan Road)
-          Mong Kok Customer Centre (Sai Yeung Choi Street South)
  • New Territories
-          Kwai Fong Shop (Metroplaza)
-          Sheung Shui Shop (Lung Sum Avenue)
-          Shatin Shop (Shatin Plaza)
-          Tuen Mun Shop (Tuen Mun Town Plaza)
-          Tsuen Wan Shop (Sha Tsui Road)
-          Yuen Long Shop (Castle Peak Road)
-          Tseung Kwan O Shop (East Point City)
-          Tai Po Shop (Fortune Plaza)
-          Tsing Yi Shop (Tsing King Road)
-          Yuen Long Customer Centre (Kau Yuk Road)
For more details, please visit the above designated CMHK Shops and Customer Centres. For outlet addresses, please click here.


Terms and conditions:
  • “Mobile Device Data Transfer Service” is provided by Ecollect Limited and applicable only to purchases made with CMHK stores and certain mobile device model (within ninety (90) days from the date of purchase as indicated on the store receipt, must present receipt of purchase). Customer shall collect all mobile devices by presenting the related receipt within the day of this application form. Otherwise, CMHK has the right to dispose all uncollected mobile devices without prior notice.
  • CMHK expressly disclaims any liability for any loss (including loss of data and content) or damage (including damage to mobile devices) suffered by the customer or any other persons arising, directly or indirectly from the“Mobile Device Data Transfer Service”.
  • Not all types of data and/or content can be transferred with the same degree of success. CMHK cannot guarantee that all data and/or content is transferred completely to the new mobile device. All data and/or content from old mobile device maybe permanently delete without recovery in the data transfer process.
  • “Mobile Device Data Transfer Service” is not applicable to any mobile devices that are not purchased from authorized dealers or have been altered.
  • CMHK shall not be liable for any legal liability, obligation or responsibility whatsoever for any mobile device(s) involved in any illegal acts.
  • CMHK reserves the right of final discretion in the event of dispute.