Customer Complaint Settlement Scheme
CUSTOMER COMPLAINT SETTLEMENT SCHEME

China Mobile Hong Kong Co. Ltd. has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS").

The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.

The mediation service is provided by the independent CCSS Centre set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.

For further information on the CCSS, please call 21809521 or visit the CCSS website at http://ccss.cahk.hk.

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