How to Change Service Plan & VAS

Customers need to pass identity verification at the following channels in order to process any service changes

Service Nature Application Channels Handling
Charge
Effective
Date
Notes
Customer Centre 24-Hour
Customer
Care Hotline
2945 8888
Change Service Plan Y Y Free next invoice issue date Need to apply at least 1 working day before the invoice issue date
Apply for Value-Added Service (General) Y Y Free within 15 minutes Customer may apply designated VAS via i-Menu, USSD code or SMS, please refer to the related page of VAS for details.
Register IDD 001 Service Y Y Free within 24 hours $1,000 deposit can be waived if customer settles bill payment by credit card autopay
Apply for "Per Line Blocking" Y Y Free 4 working days Even with "Per Line Blocking" function, the telephone number will still be displayed at the recipient's side when you send SMS.
Bar receiving promotional information Y Y Free 7 working days  

Remarks:
Y refer to applicable application channel for the service.
N refer to inapplicable channel for the service.

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