Apply for Web-Bill & Paper Bill

In order to help protect our environment and reduce paper consumption, you are recommended to receive web-bill for free.

Types of Bills Application Channels Handling Charge
Web-Bill
(Email Bill Alert)
● CMHK Website
 
Select “log in” > Online Service > Featured Services > Service Setting > Edit Bill Info

●CMHK App
CMHK_App_EN
Free
Paper Bill via mail
  • Shop
  • Customer Centre
  • Customer Care Hotline 2945 8888
$10 per month

 

Apply for invoice copy

You can apply for Invoice Copy through the following channels:

Customers need to pass identity verification at the following channels in order to process any service changes

Application Channels Handling Charge Delivery Invoice Available Processing Time
CMHK Web / App Free via Internet Recent 6 months Immediately
Customer Care Hotline Interactive Voice Response System
  • Call 29458888
  • select 2 for English,
  • press "1" to select Mobile Phone Service,
  • enter CMHK mobile phone number,
  • press 1 - 1 and enter customer password
  • press 4 to select the requested month
Free by Fax Recent 3 months Immediately
24-Hour Customer Care Hotline $10 per copy
(charge on the next bill)
by Post Recent 6 months 1 week
Customer Centre $10 per copy
(pay on the spot)
in Person Recent 6 months Immediately

Note:

  1. For invoice from more than 6 months ago, customer has to contact our Customer Care Specialist via our 24-Hour Customer Care Hotline 2945-8888, or visit our Customer Centre for application. The invoice will then be sent to your billing address by post in around 4 weeks.
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