In order to help protect our environment and reduce paper consumption, you are recommended to receive web-bill for free.
Apply for invoice copy
You can apply for Invoice Copy through the following channels:
Customers need to pass identity verification at the following channels in order to process any service changes
|Application Channels||Handling Charge||Delivery||Invoice Available||Processing Time|
|CMHK Web / App||Free||via Internet||Recent 6 months||Immediately|
|Customer Care Hotline Interactive Voice Response System
||Free||by Fax||Recent 3 months||Immediately|
|24-Hour Customer Care Hotline||$10 per copy
(charge on the next bill)
|by Post||Recent 6 months||1 week|
|Customer Centre||$10 per copy
(pay on the spot)
|in Person||Recent 6 months||Immediately|
- For invoice from more than 6 months ago, customer has to contact our Customer Care Specialist via our 24-Hour Customer Care Hotline 2945-8888, or visit our Customer Centre for application. The invoice will then be sent to your billing address by post in around 4 weeks.