How to Apply for Call Details Report

You can apply for Call Details Report through the following channels:

Application Channels Handling Charge Delivery Invoice Available Processing Time
CMHK Web / App Free View on the Internet Recent 3 months Immediately
Customer Care Hotline Interactive Voice Response System
  • Call 29458888
  • select 2 for English,
  • press "1" to select Mobile Phone Service,
  • enter CMHK mobile phone number,
  • then press 1 - 1 and enter customer password
  • press 5 to select the requested month
$30 per copy
(charge on the next bill)
by Post Recent 2 months Approximate 14 working days
Customer Centre $30 per copy
(pay upon application)
on the spot Recent 2 months Immediately

Note:

  1. Customers need to provide identity verification at the above channels in order to process any service changes.
  2. Customers can apply for the recent 18 months' Call Details Report. To apply, please call our Customer Care Specialist at 29458888, or visit our Customer Centre. The Call Details Report will be sent to your billing address by post in approximate 14working days.
  3. Customer can request to receive the Call Details Report together with the invoice at $30 per copy per month.
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