Service User Guide & Customer Enquiry

Enquiry content of different enquiry methods may be different, please refer to Enquiry Content Summary Table for details.

Enquiry Methods & Charges

Enquiry Channels Using Methods Charges
via SMS Press *122# via handset
(Check details usage information of the latest bill)
Free
Press *122*01# via handset
(Check the Single-day roaming Data usage and the accumulated charges)
Free
Press *125# to resend bill alert via handset
(Check the payment due date and bill amount of latest bill)
Free
via CMHK Web Visit CMHK Web: Accounts & Services Management > My Bills for bill enquiry Free
via Fax Fax us your account enquiry to 24214149 and our Customer Care Specialist will contact you as soon as possible Free

Remarks:

  1. If your service plan consists of Inter- / Intra-network airtime, Intra-network airtime will be deducted; if your plan consists of Basic / Mobile airtime, then Basic airtime will be deducted.

Enquiry Summary Table

Bill Enquiry 2945 8888
IVRS
*122#
Bill SMS Service
*125# Resend Bill Alert Service CMHK Website CMHK App
Billed Airtime usage Y N N Y Y
Data usage Y N N Y Y
IDD001 Usage Y N N Y Y
IDD001 Charges Y N N Y Y
Entertainment / Info call charges Y N N Y Y
IDD1597 usage Y N N Y Y
Video usage & local MMS sending Y N N Y Y
Unbilled Airtime usage Y Y N Y Y
Data usage Y Y N Y Y
IDD001 Usage Y Y N Y Y
IDD001 Charges Y Y N Y Y
Entertainment / Info call charges Y Y N Y Y
IDD1597 usage Y Y N Y Y
Video usage & local MMS sending Y N N Y Y
Outstanding balance Y Y Y* Y Y
Outstanding balance due date Y Y Y* Y Y
Cut off date Y N N Y Y
Bill issue date Y N N Y Y
PPS and Jetco payment number Y N Y Y Y
PPS merchant code Y N Y Y N

Remarks:
Y refer to applicable enquire channel for the service.
Y* refer to applicable enquire channel for the service of latest bill.
N refer to inapplicable channel for the service.

Via Telephone

Charging Details

Enquiry Channels Phone Number Charges
Call via handset 24-Hour Customer Care Hotline 888 Deduct local airtime1
Call 24-Hour Customer Care Hotline via fixed-line 2945 8888 Free
Remarks:
  1. If your service plan consists of Inter- / Intra-network airtime, Intra-network airtime will be deducted; if your plan consists of Basic / Mobile airtime, then Basic airtime will be deducted.

 

Using Methods

24-Hour Customer Care Hotline 2945 8888
Call 2945 8888 via handset / fixed line or Call 888 via handset
Press num2 for English, press 1 to select the Mobile Phone Service, enter CMHK mobile phone number, then press:
num1 arrow num1 arrow Airtime Usage & Account Balance arrow Enter Customer Password arrow
Check unbilled airtime usage and cut-off date
2 Check unbilled IDD, entertainment & info call charges, Data & video usage and local MMS sent
3 Check outstanding balance & payment number
4 Obtain past 3 months' invoice copy by fax
5 Obtain past 2 months' Call Details Report by mail
6 Check outstanding balance, billed airtime, IDD, entertainment & info call charges, Data & video usage and local MMS sent
  • Please click here to download Customer Care Hotline Operation Guide

 

Via SMS

Charging Details & Using Method

Using Method Charges
Press *122#(SEND) via handset Free

 

SMS Content

Customer will receive 2 SMS in total.
Please Click Enquiry Summary Table for the billing information available via SMS Service.
Latest Bill Check via SMS: *125#

 

Charging Details & Using Method

Using Method Charges
Press *125#(SEND) via handset Free

 

SMS Content

Customer will receive the payment due date and bill amount of latest bill via SMS.
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