Service User Guide & Customer Enquiry

Enquiry content of different enquiry methods may be different, please refer to Enquiry Content Summary Table for details.

Enquiry Methods & Charges

Enquiry Channels Using Methods Charges
via SMS Press *122# via handset
(Check details usage information of the latest bill)
Free
Press *122*01# via handset
(Check the Single-day roaming Data usage and the accumulated charges)
Free
Press *125# to resend bill alert via handset
(Check the payment due date and bill amount of latest bill)
Free
Via MMS Press *120# via handset
(Check the latest bill)
Free
(Date Roaming charges apply when view overseas)
via CMHK Web Visit CMHK Web: Accounts & Services Management > My Bills for bill enquiry Free
via Fax Fax us your account enquiry to 24214149 and our Customer Care Specialist will contact you as soon as possible Free

Remarks:

  1. If your service plan consists of Inter- / Intra-network airtime, Intra-network airtime will be deducted; if your plan consists of Basic / Mobile airtime, then Basic airtime will be deducted.

Enquiry Summary Table

Bill Enquiry 2945 8888
IVRS
*122#
Bill SMS Service
*125# Resend Bill Alert Service *120# Free Bill MMS Service CMHK Website CMHK App
Billed Airtime usage Y N N N Y Y
Data usage Y N N N Y Y
IDD001 Usage Y N N N Y Y
IDD001 Charges Y N N N Y Y
Entertainment / Info call charges Y N N N Y Y
IDD1597 usage Y N N N Y Y
Video usage & local MMS sending Y N N N Y Y
Unbilled Airtime usage Y Y N N Y Y
Data usage Y Y N N Y Y
IDD001 Usage Y Y N N Y Y
IDD001 Charges  Y Y N N Y Y
Entertainment / Info call charges Y Y N N Y Y
IDD1597 usage Y Y N N Y Y
Video usage & local MMS sending Y N N N Y Y
Outstanding balance Y Y Y* Y* Y Y
Outstanding balance due date Y Y Y* Y* Y Y
Cut off date Y N N Y* Y Y
Bill issue date Y N N Y* Y Y
PPS and Jetco payment number Y N Y Y* Y Y
PPS merchant code Y N Y N Y N

Remarks:
Y refer to applicable enquire channel for the service.
Y* refer to applicable enquire channel for the service of latest bill.
N refer to inapplicable channel for the service.

Via Telephone

Charging Details

Enquiry Channels Phone Number Charges
Call via handset 24-Hour Customer Care Hotline 888 Deduct local airtime1
Call 24-Hour Customer Care Hotline via fixed-line 2945 8888 Free
Remarks:
  1. If your service plan consists of Inter- / Intra-network airtime, Intra-network airtime will be deducted; if your plan consists of Basic / Mobile airtime, then Basic airtime will be deducted.

 

Using Methods

24-Hour Customer Care Hotline 2945 8888
Call 2945 8888 via handset / fixed line or Call 888 via handset
Press num2 for English, press 1 to select the Mobile Phone Service, enter CMHK mobile phone number, then press:
num1 arrow num1 arrow Airtime Usage & Account Balance arrow Enter Customer Password arrow
Check unbilled airtime usage and cut-off date
2 Check unbilled IDD, entertainment & info call charges, Data & video usage and local MMS sent
3 Check outstanding balance & payment number
4 Obtain past 3 months' invoice copy by fax
5 Obtain past 2 months' Call Details Report by mail
6 Check outstanding balance, billed airtime, IDD, entertainment & info call charges, Data & video usage and local MMS sent
  • Please click here to download Customer Care Hotline Operation Guide

 

Via SMS

Charging Details & Using Method

Using Method Charges
Press *122#(SEND) via handset Free

 

SMS Content

Customer will receive 2 SMS in total.
Please Click Enquiry Summary Table for the billing information available via SMS Service.
Latest Bill Check via SMS: *125#

 

Charging Details & Using Method

Using Method Charges
Press *125#(SEND) via handset Free

 

SMS Content

Customer will receive the payment due date and bill amount of latest bill via SMS.
Via MMS

Charging Details & Using Method

Using Method Charges
Press *120#(SEND) via handset Free
(Data Roaming charges apply when view overseas)
Please Click Enquiry Summary Table for billing information available via MMS Service.

 

MMS Bill Alert

After registration, monthly reminder SMS will be sent to you when the latest bill is ready.

 

Register & Cancel Method

Register Cancel
Press *120*01#(SEND) via handset Press *120*02#(SEND) via handset
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