Rest Assured Data Usage Protection
Avoid using extra data unknowingly
Data Top-up will replace the former self set / default data usage upper limit policy. Data service will be suspended automatically when all the data entitlement of the month is used up and resume in the next bill month, avoiding extra data being used unknowingly and ensure our customers can enjoy the data service rest assured.
For the customers with DATA+ / DATA+ Package, they can continue to enjoy unlimited data service with designated maximum access speed, truly enjoy hassle-free data service.
Flexible Extra Data Purchase
Purchase extra data whenever needed
Wish to continue enjoying the full speed data service? Purchase extra full speed data anytime, anywhere.
How to purchase extra data?
- Simply reply the data usage alert SMS to purchase extra data
- Press * 1 1 4 # via handset
After successfully purchased extra data package, a confirmation message will be sent by the system automatically via SMS or e-mail and you can then start to enjoy your extra data.
Caring Data Usage Alert Messages
Alert messages help to monitor data usage
Alert messages will be sent through SMS or E-mail when data usage reaches 70%, 90% and 100% of the service plan entitlement respectively to alert customer, helping customers to monitor their own data usage.
Easy Data Usage Management
24 hours self service data usage enquiry
You can easily check your current data usage, at anytime and anywhere through the following methods:
|Enquiry Channels||Using Methods||Charges|
Via CMHK Apps
|Open CMHK Apps:
Home > Usage Enquiry
via CMHK Web
|Visit CMHK Web:
Manage Account > My Account > Usage Enquiry
- Why I am not able to purchase extra data?
You may not be able to purchase extra data under the following situations:
- Extra data purchased has not been used up yet: When a customer attempts to purchase extra data while his/her extra data purchased has not been used up yet, a failure message will be sent by the system. Please use up the extra data purchased before trying again.
- Incorrect or repeated input: Please follow the instruction on the failure SMS and try to purchase extra data again. You can also call our 24 hours customer service hotline at 2945 8888 to purchase extra data.
- Replying the older alert SMS: Customer has to reply to the latest data usage alert SMS in order to purchase extra data. Please check if the latest data usage alert SMS is received and reply to it in order to purchase extra data.
- Can the remaining extra data be carried forward to the next bill month?
Extra data purchased can only be used within the bill month that it was purchased. Remaining extra data will be forfeited by the end of that bill month and will not be carried forward to the next bill month.
- Can I sell the extra data purchased on 2cm Exchange Platform?
Extra data purchased cannot be sold on 2cm Exchange Platform.
Terms & Conditions of Data Top-up:
- When the data entitlement of designated service plan is used up, customers can purchase extra data within the bill month based on their needs to continue using the data service. Otherwise, the data service will be suspended until the next bill month. On the other hand, customers with Data+ VAS or Data+ Package can enjoy unlimited local data service with designated maximum access speed limit within the contract period after the data entitlement of the bill month is used up. Data+ will not support tethering and pee-to-peer (P2P) upload and download, including BitTorrent.
- Data Top-up is only applicable to designated service plans, including but not limited to “Supreme Global” Service Plan, “Supreme Asia” Service Plan, “Supreme Greater China” Service Plan, 4.5G Full Speed Local Service Plan, 4.5G Full Speed Share Service Plan,“Smart Care” Service Plan and Tertiary Student 4.5G Full Speed Local Service Plan.
- Customers can only purchase extra data again after the purchased extra data is used up.
- Extra data fee is subject to change. CMHK will charge to the customers at the prevailing fee.
- The purchased extra data is only applicable to the bill month that it was purchased. Any remaining data (if applicable) cannot be carried forward.
- The purchased extra data is not applicable to 2cm exchange platform.
- Once the top-up data has been purchased, the related payment will not be refunded.
- CMHK reserves the right to modify the above content and amend these terms and conditions at any time without prior notice.
- In case of dispute, CMHK reserves the right of final decision.