UTV・clickplay Movie Package Service
UTV・clickplay Movie Package Service

Service Termination Notice:
CMHK “UTV・clickplay Movie Package” service will be terminated effective from 1 April 2019.

 

UTV.clickplay is your portable movie theatre! You can access to the world of Hollywood blockbusters and edutaining programmes anytime anywhere. The high quality contents include super hero movies and Disney cartoon. With monthly updates and highlights, it brings you the viewing experience to the next level.

 

Service Advantages:

 

Your portable movie theatre monthly fee only $15*
Once you played the movie,unlimited watch within 48 hours!

 

Enjoy your movie with free local data anywhere
Monthly UTV 50GB free local data included UTV‧clickplay!^

 

Hollywood blockbusters and Edutaining Programmes
High quality movie collections,included Disney and Super Hero Movies

 

Monthly Update of New Movies
Movie collection update every month in different film genre

 

*Subscribe with 12-month or above contract. Terms and Conditions apply.

^Terms and conditions apply. For details, please visit bit.ly/UTVfree50gb.

Service Fee
Movie Ticket* 3 tickets 2 tickets 1 ticket
Monthly Rate within Commitment Period* $38* $28* $15*
Standalone Rate $49 $38 $20

*Subscribe with 12-month or above contract. Terms and Conditions apply.

 

FAQ

Q 1: How do I get started with UTV.clickplay service?
A 1: Download the UTV.clickplay mobile app in App Store or Google Play.
Q 2: Who is eligible for UTV.clickplay service?
A 2: UTV.clickplay service is only applicable to registered CMHK service plan customers only.
Q 3: How to login to UTV.clickplay service?
A 3:
Method 1- Automatic Login 
Automatic Login is only available to registered CMHK service plan customers and use data connection. 
Method 2- input Mobile Number/ Email Address and Password
User can login by input the mobile number/ email address and password. If you forget your password please check the‘forget password’section in the login page for detail.
Q 4: What devices support UTV.clickplay app?
A 4: Currently, UTV.clickplay can be accessed on a mobile platform (Android 4.2+, iOS 9+, does not support any tablet PC). We plan to support additional platforms, so that our users can enjoy video contents anytime, anywhere.
Q 5: What is movie ticket?
A 5: Movie ticket is used for watching VOD movie. When customer watches any movie, 1 movie ticket will be deducted. Movie tickets can only be used in the same bill month they are issued, otherwise they shall expire. Expired unused tickets will not be accepted, and cannot be carried forward to subsequent bill months, returned or exchanged for anything. About the movie package purchase and service fee please reference “Service Fee”.
Q 6: After a movie ticket is deducted, how long can customer watch the particular movie?
A 6: After a movie ticket is deducted, within 30 days customer can select to watch the movie for unlimited times within a 48-hour period (counted upon the start of the movie playback) on maximum 3 compatible mobile devices.
Q 7: Can the unused movie ticket accumulate to use in next month?
A 7: Movie tickets can only be used in the same bill month they are issued, otherwise they shall expire. Expired unused tickets will not be accepted, and cannot be carried forward to subsequent bill months, returned or exchanged for anything. By way of example, if movie tickets are issued to Customer on 4th January 2017, such tickets shall:- 1. Expire on 5th January 2017 if such Customer’s billing cycle ends on the 5th day of every month. 2. Expire on 31st January 2017 if such Customer’s billing cycle ends on the last day of every month.
Q 8: How can I check the balance and validity period of my movie ticket?
A 8: After you login to UTV.clickplay app, press ‘Account’to check your movie tickets balance and validity period.
Q 9: How can I check my transaction records?
A 9: After you login to UTV.clickplay app, press ‘Account’and go to ‘Transaction’to check your transaction records.
Q 10: What languages of subtitle provided in the movie?
A 10: Normally it provides traditional Chinese and English subtitle, but there are exceptional cases depends on different movies.

 

Supported Devices

UTV.clickplay can be accessed on a mobile platform (Android 4.2+, iOS 9+, does not support any tablet PC). We plan to support additional platforms, so that our users can enjoy video contents anytime, anywhere.

UTV・clickplay Movie Package Service Terms & Conditions (“T&C”)
  1. UTV.clickplay Movie Package ("Service") is a movie on-demand streaming service provided jointly by China Mobile Hong Kong Company Limited ("CMHK") and ClickPlay (Hong Kong) Limited (“ClickPlay HK”) which allows Customers to enjoy video content (“Video Content”) via compatible mobile devices during the subscription period.
  2. By subscribing and/or using the Service, Customer understands and agrees to

    (i) These T&C; 

    (ii) UTV Terms & Conditions ; and

    (iii) Terms and Conditions of ClickPlay HK . 

  3. The Video Content that may be available to watch via the Service is provided by ClickPlay HK. The Video Content may be subject to change from time to time without any prior notice.
  4. The Service will be made available via the mobile application “clickplay (for UTV and CMHK)” developed and maintained by ClickPlay HK (“Clickplay App”).
  5. CMHK shall not be responsible for any liability incurred from or in connection with the Video Content, Clickplay App and/or Service (including but not limited to the accuracy of the information provided by ClickPlay HK or other third party suppliers, and any fees, expenses, losses and damages incurred from or caused by the downloading of the Clickplay App and/or use of the Service by Customer or any other persons).
  6. Customer is entitled to a designated number of movie tickets each month upon subscription of the Service. One movie ticket can be redeemed for one Video Content.
  7. Movie tickets can only be used in the same bill month they are issued, otherwise they shall expire. Expired unused tickets will not be accepted, and cannot be carried forward to subsequent bill months, returned or exchanged for anything.
    By way of example, if movie tickets are issued to Customer on 4th January 2017, such tickets shall:
    1. Expire on 5th January 2017 if such Customer’s billing cycle ends on the 5th day of every month.
    2. Expire on 31st January 2017 if such Customer’s billing cycle ends on the last day of every month.
  8. After Customer redeems a movie ticket for a Video Content, Customer must start playing the Video Content within 30 days from the time of redemption.
  9. From the time the Video Content starts playing, Customer may watch the selected Video Content within 48 hours on a maximum of 3 compatible mobile devices.
  10. The Service is available within Hong Kong only and may not be accessed via non-Hong Kong IP addresses.
  11. The Service is NOT inclusive of any mobile data. Mobile data will be charged or deducted from Mobile Data Plan/Package when Customer uses the Service.
  12. CMHK reserves the right to change all of the above terms and conditions at any time without prior notice. CMHK may post the changes to the above terms and conditions on its web site. Customer’s continued use or access to the Service conclusively demonstrates his/her acceptance of these changes. All matters and disputes will be subject to CMHK’s system record and CMHK’s final decision.
  13. Customer agrees to indemnify CMHK for any legal case, liability, legal expense, claim, indemnity, loss, legal process and other expenses arising out of or in connection with any breach of these Terms and Conditions by Customer.
  14. To the largest extent permitted by law, the aggregate liability of CMHK for damages shall not exceed HK$1,000.
  15. For the $200 supermarket coupon is only applicable to customers who subscribe the $38/monthly offer package with 24-month contract. For Supermarket coupons cannot be exchanged for cash or other offers. CMHK accepts no liability for any dispute arising from the supermarket coupons. For the supermarket coupons the supply is subject to stock availability. Each customer can enjoy the Offer once only. Unless otherwise specified, the Offer cannot be used in conjunction with other offers.
  16. CMHK shall have the final decision as to any dispute in all respects in relation to the Service.
  17. In case of any discrepancy between the Chinese and English version of these Terms and Conditions, the English version shall always prevail.

 

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