U eye Home Camera (Standard) can help you to monitor the place you want though smart phone anytime and anywhere. You’ll never miss any memorial moment again!
Show your care, watch over your family
Children at 0-6 years are their golden time of growth. We’ll miss these amazing moment if we’re not at home. U eye provides 24hours recording function, and user can playback the latest 7 days of video which storage in cloud. User can edit and download the amazing videos to their mobile, with U eye you’ll never miss any great moment of your children anymore!
|Caring Family and Pet
Most of the time we are not at home and U eye can help us to watch over our family member like elder parents, children and pet. U eye makes us closer and showing our care without distance limitation.
We worry our home safety when no one at home. U eye have alert notification function which can notify you for any movement or sound detected. Plus the 7-day cloud storage of video, you don’t need to worry the loss of memory card.
2-way voice communication function, we can easily talk to each other
- Special Features
- Product Details
- Service Fee
- U eye mobile app
- Supported devices
- Terms & Conditions
- Video Recording and Storage on Local Cloud
U eye provides up to 7-day continuous video recording and storage which can be viewed from the mobile app. Also with the cloud setup locally, the time lag on the live video image is greatly reduced to just around 2 seconds
- Secure Video Recording and Storage
Triple encryption (on image coding, transmission and storage) for enhanced security
- 2-way Voice Communication
U eye Home Camera has built-in microphone and speaker for fast and easy voice communication between the mobile app user and the people on camera end
- Alert Notifications for Sound and Motion Detection
When abnormal sound or motion is being detected, there will be alert notification sent to the mobile phone via the U eye app. User can also define the detection area and sensitivity for receiving the alerts
- Night Vision Function
With built-in infrared LED assist lights, U eye Home Camera can continue video recording clearly even at night or under dark environments
- High Definition Real-Time Video Recording
Supports 720p high-definition video images, with resolution up to 1280 x 720
- Bilingual User Interfaces
Bilingual (Traditional Chinese and English) user interfaces and voice prompts for the U eye mobile app, and Cantonese voice prompts on the Home Camera device
- Supports Wi-Fi connection
Using wireless connection to provide easy and quick installation. U eye Home Camera is also light weight to allow you to place or install anywhere you like
Model no.: C12
Audio in: Built-in microphone
Resolution: 720p (1280 x 720 pixels)
Wireless network: Wi-Fi 802.11 b/g/n
Voice function: Built-in microphone/speaker
Cloud recording: Support
Infrared night vision: Support
Operation temperature: -20 - 60°C
Video replay: Local cloud storage
Power output: 5V
Supporting devices: iOS/Android
Smart Alerts: Support
Wireless Security Standards: WEP/WPA/WPA-PSK/WPA2-PSK
|Offer Plan||Discounted monthly fee||7-day local recording cloud storage||Optional offer||Customers|
|24-month contract||$15/month||24 months||Additional $150 for one U eye Home Camera (Standard)||For all coustomers|
|12-month contract||$15/month||12 months||N/A|
7-day Local Recording Cloud Storage Standalone Price:
|Standalone Price||7-day Local Recording Cloud Storage||Customers|
|$180||12 months||For all customers|
U eye Home Camera (Standard) Standalone Price:
|Standalone Price||U eye Home Camera (Standard)||Binding Service||Customers|
|$550||1 pc||12-month 7-day local recording cloud storage||For all customers|
|Q1：||What is “U eye” Home Camera?|
|A1：||“U eye” Home Camera connects to your home Wi-Fi and stores the video recording on cloud. Through the “U eye” mobile app, you can view the camera’s instant video image and make 2-way communication etc. It is ideal for remote caring for children, elderly and pets at home and also for home security as well.|
|Q2：||How many accounts can be connected for one U eye camera?|
|A2：||Each camera can only connected by one registered account. Once the camera is being registered, if user try to register it again by other mobile number, the app will pop up a message to reject this action.|
|Q3：||How to share the real-time video to other registered account?|
|A3：||User can login their registered account in different mobile phone. However, for the security concern, we recommend NOT to share your login information to other, and use the in-app sharing function. (Each camera can be shared to up to 10 users)|
|Q4：||What is the purpose / function of the SD card and maximum capacity?|
|Q5：||How to install “U eye” Home Camera?|
|Q6：||What are the different U eye Home Camera LED status lights stand for?|
|Q7：||Why the Home Camera is unable to connect to my Wi-Fi network?|
|Q8：||How to check U eye if it disconnects abnormally?|
|Q9：||Why there are some red lights turn on at night?|
|A9：||U eye supports “Night vision” mode, and once this mode is activated, the red LED assist lights on the camera will be turned on|
|Q10：||How to send voice messages from mobile phone to the Home Camera?|
|A10：||On U eye mobile app’s Live View interface, keep pressing the microphone icon button to record the voice message and release the button to send out the message and playout to the other side through the camera’s speaker
*If the voice message is unable to deliver, normally it is due to the application right restriction being set to the U eye app on the mobile phone
|Q11：||How to listen to the voice recorded from the other side of the camera?|
|A11：||Please ensure the mobile phone’s media volume is not set to mute, then on the U eye app video playback interface, press speaker button to enable sound playback. You should be able to hear the sound or voice recorded from the other side of the camera.|
|Q12：||How many U eye Home cameras can be added onto one U eye account?|
|A12：||There is no limit on the number of U eye Home cameras which can be added to one U eye account. But it is suggested that user should not add more than 20 camera devices to avoid delays caused by these devices’ videos loading at the same time. Also it is not convenient to view all these devices’ videos from the mobile phone screen|
|Q13：||What are the different colors display on the time axis represent?|
|A13：||Orange marking: Indicates there is motion detected
Green marking: Indicates there is sound detected
Grey marking: Indicates Home Camera has uploaded video recording to cloud storage normally
White marking: Indicates currently there is no cloud video recording storage, possible reasons are network connection unstable or Home Camera is offline
Fast resume button: When user is viewing previous recordings, pressing the fast resume button can go back to the live video image at present
|Q14：||When U eye Home Camera is removed from account, will the related videos recorded and stored on the cloud be deleted as well?|
|A14：||When U eye Home camera is removed from account, all the related videos recorded and stored on the cloud will be deleted permanently and cannot be recovered. So please take extra caution when performing the remove camera procedures|
|Q15：||Why U eye sound or motion alert notifications cannot be received and displayed immediately on the mobile phone?|
|A15：||There is an “Anti-disturb mechanism” built inside the U eye mobile app, so that alert notification of the same type will only be sent out once per 10 min. This is to avoid too many notifications received causing disturbance|
|Q16：||Unable to add Home Camera onto the U eye account?|
|A16：||Steps for adding Home Camera to the account:
Reasons to the problem:1.1、Wi-Fi connection password incorrect, please correct password and retry
1.2、Wi-Fi connection signal unstable, please place the Home Camera nearer to the router and retry
1.3、Unsupported Wi-Fi frequency band, U eye can only support 2.4GHz frequency band Wi-Fi network, cannot support the 5GHz frequency band
2、Home Camera successfully connects to Wi-Fi, but fails to connect to the internet and unable to send request to the service platform
Notify format: Home Camera prompts (in Cantonese) “Camera fails to connect to the server”
Troubleshooting: Use mobile phone to connect to the same Wi-Fi and check if it can launch and login to the U eye app successfully ( as the mobile app has auto login function, needs to be logged out first and then login again)
3、Home Camera successfully connects to Wi-Fi and request sent to service platform, but user password verifies incorrect and rejects adding to the account
Notify format: Home Camera prompts (in Cantonese) “Camera fails to connect to the server
Troubleshooting: After closing the mobile app, open the app and retry login again
|Q17：||Video playback abnormally?|
|Q18：||There is problem on the 2-way communication function on the U eye mobile app?|
|Q19：||The U eye mobile app is unable to get the list of Wi-Fi networks?|
|A19：||On iPhone, this may be due to the iOS restriction imposed that the Wi-Fi network list cannot be retrieved by the app. When this happens, suggest to connect the iPhone to the desired Wi-Fi network first. Afterwards, the Wi-Fi network name will be displayed when adding the home camera. Also user can manually enter the Wi-Fi name|
|Q20：||Cannot drag the time axis / There is no time axis on mobile app Video playback screen?|
|Download U eye app in Google Play Store and App Store now!Or Click: https://bit.ly/2VeHMfg|
- Download the mobile app
- For Android users, please go to Google Play Store for download
- For iOS users, please go to iTunes App Store for download
- Sign up on the mobile app
- Launch the U eye mobile app
- Click the “Sign Up” button on the first login page
- Enter your Hong Kong mobile number (this is not limited to CMHK mobile number only)
- Aquire and input verification code by SMS
- Follow the guideline to complete the sign up
- Login on the mobile app
- Open the U eye mobile app
- Enter your mobile number and password in the account and password fields, click Login button
- When login successful, mobile app will switch to the Home Camera list screen
- Mobile app may display “Error code:6”, this indicates DNS parsing error on the mobile phone Wi-Fi. Suggest to restart the mobile phone to obtain a new DNS and retry
- Add Home camera from mobile app
- Connect the mobile phone to Wi-Fi and confirm internet connection successful
- Check the mobile phone screen top bar has the fan-shaped Wi-Fi signal icon display, and use the browser to load a website such as www.hk.chinamobile.com
- Use the supplied USB cable to connect the Home Camera to the power adaptor. When the Home Camera top status LED lights GREEN, that indicates the camera is starting up. Wait for about 30 seconds for initialization, at this time the Home Camera status LED will change to continuous RED light. During this time you might hear 2 “Ka-Cha” sounds from the camera, this is because the camera filter lens is performing self-check
Steps for adding camera:
- After sign up U eye account, tap on the “+” icon on the U eye home screen
- Select the U eye model e.g. U eye (Standard) is C12
- Follow the voice guidance, double confirm Camera, Power Outlet and Wi-Fi Network are ready
- Confirm the camera status and tap Next
- Long press the camera’s “SET” button until you hera a BEEP sound and camera’s red light is blinking
- Enter your home Wi-Fi password and press Next
- Double check the selected Wi-Fi network and password
- Hold the QR code in front of camera. Once the camera is connected to the Wi-Fi, you will hear a BEEP sound
- Once you hear the BEEP sound, the LED light turns in blinking green which means the camera is accessing to the Wi-fi network. Around 10-20 seconds later, the green LED light will be always on and the account number will receive a SMS to confirm it is connected
- Don’t scan the QR code in too close or far distance, recommended distance is around 20cm and can be adjusted in real situation
- Mobile glass reflection may cause the failure of scanning the QR code, we suggest to adjust the indoor light to avoid this problem
- Monitoring in U eye app
- U eye is connected to network (green light is on)
- It’s able to access to the internet by mobile phone (access to www.hk.chinamobile.com)
Usage of U eye mobile app:
- Sign in to U eye mobile app
- Home page will show all of the connected camera
- Tap on the camera to enter the real-time monitoring video
- For the package with cloud storage, user can control the time bar to check historical videos. (Yellow label = movement alert, Blue label = Sound alert)
- Watching the Historical Events
- Reference from “Usage of U eye mobile app” to enter the real-time video page
- If you have cloud storage service, tap on the video screen, the first button under the video from the left is historical events, and the second one is bookmarked video
- Tap on the video icon, enter the page of historical events
- Tap on the Motion, user can check the historical motion event according to the cloud storage package
- Tap on the Sound, user can check the historical sound event according to the cloud storage package
- Video editing
- Reference from “watching the Historical Events”, enter the page of video editing
- Tap on the Edit button
- Enter your video name, duration time and tap save
- Edited video will be saved even if it exceed the limit of cloud storage days
- Setting the U eye Home Camera
- Reference from “Monitoring in U eye app” and enter the real-time video page
- Tap on the settings icon on the left top corner and enter the settings page
- Tap on the Camera on/off button to control the status of camera
- Tap on the Schedule camera off time to manually set the camera off time
- Video Sharing
- Reference from “Setting the U eye Home Camera” to enter the setting page
- Tap on “Family Member” to add family member
- Enter the mobile number you would like to share and tap OK to confirm
- Forget Password
- Launch the U eye app and in the login page
- Tap on “Forget password”
- Enter your registered mobile number, and verification code by SMS and new password, confirm and tap OK
- U eye app error code
210 wrong password characters
10005 wrong password
10007 account cannot be used（account is locked）
10011 unregistered account
11003 empty password
11008 password is too short
11009 password is too long
11010 password is not allowed
U eye mobile app supports mobile phones with Android 4.0 or above / iOS 7.0 or above
PS. U eye mobile app does not support any tablet PC.
Terms & Conditions (“T&C”) for U eye App and Cloud Service
Unless otherwise stated, for the purpose of the T&C,
(a) “Account” means the U eye service account.
(b) “App” means the U eye mobile application designed to connect the Camera to a mobile phone device for controlling the Camera and for remotely accessing and capturing both live and recorded videos and images (“Content”).
(c) “Camera” means the U eye home camera.
(d) “Cloud service” means the optional top-up cloud recording service made available via the App.
(e) “CMHK” means China Mobile Hong Kong Limited.
(f) “Service” means the Camera, the App and/or the optional top-up Cloud service.
(g) “Updates” means updates, fixes additional functions and features, or add-on components to the App.
(h) “Your Content” means all contents being uploaded, transmitted, shared, posted, emailed or otherwise disseminated using, or in connection with, the App and your Account.
2. The Service
(a) By downloading, accessing and/or using the App, you agree to be bound by the T&C.
(b) Use of the Service requires the Camera, a compatible mobile device, Wi-Fi and internet access, and the performance of these factors may affect the Service.
(c) The Service is intended for use in Hong Kong only and CMHK makes no warranty that the Service will be available in places outside Hong Kong.
3. Account Sign Up Registration
(a) Use of the Service requires you to login to a valid user account which you sign up through the App. You agree to provide accurate and complete account information when you sign up for an account. You agree to keep all login information confidential and not to disclose to any other person. You agree that you are solely responsible for all activities under your Account. Should there be any suspect of unauthorized access or use of your Account, or any other breach of security, you agree to notify CMHK immediately at email@example.com.
(a) By signing up for an Account, you certify that you are 18 years of age or above.
(a) CMHK may provide updates, fixes, additional functions and features, or add-on components to the App (collectively, "Updates") upon your download and installation. The T&C for this agreement will apply to the Updates, unless CMHK provides additional terms along with the Update which will also be applied when the updates are installed and in use. You agree for CMHK to check your version of the App automatically and send Updates to the App. CMHK may release newer versions of the App and require you to update to the most current version.
6. License to Use of the Service
(a) Subject to your compliance with all applicable T&C together with payment of applicable fees and charges, CMHK grants you a limited, personal, non-exclusive, non-transferrable, revocable license to use the Service for your personal, non-commercial use on a mobile phone device owned or otherwise controlled by you solely in connection with your operation of Camera(s) owned by you or by a third party that has authorized your access to the Camera through the owner's use of the App.
The license granted in Section 6 is subject to your compliance with the following:
(a) You must not attempt to work around, bypass, disable, modify the App or to use the Service in an attempt to, or in conjunction with any device, program or service designed to circumvent any security features or any technical measures employed to control access to, or the rights in, a content, file or other work;
(b) You must not decompile, reverse engineer, decipher, disassemble or otherwise attempt to access source code of the App;
(c) You must not rent, lease, sell, sublicense, distribute, publish, display, broadcast, transfer or otherwise make available the App or any of its features or functionalities to any third party for any reason, including by making the App available on a network where more than one device is being able to access at any time;
(d) You must not use the App in, or in association with, the operation of any hazardous environments or systems, including but not limited to aircraft navigation or communication systems, air traffic control systems or any other transport management systems; safety-critical systems such as medical and life-support systems, vehicle operation applications, or any police, fire or other safety response systems;
(e) You must not use or leverage the App or any portion of its functionalities thereof as a platform to develop or provide for other external applications, services and websites;
(f) You must not make any use of the App in any manner not permitted by the T&C;
(g) You must not use the Service for any unlawful purposes; and
(h) You must use the Service in accordance to all applicable laws including the Personal Data Privacy Ordinance (Cap.486)
8. our Content
(a) You are solely responsible for all Content being uploaded, transmitted, shared, posted, emailed or otherwise disseminated using, or in connection with, the App and your Account ("Your Content"). CMHK does not claim ownership of Your Content. CMHK is under no obligation to enable access and transmission of Your Content via the App and may, in its discretion, edit, block, or remove Your Content at any time. You represent and warrant that Your Content does not infringe the rights of CMHK or any third party, or violate any agreement with or policy of CMHK or any applicable law. If CMHK suspects violations of the foregoing, CMHK may institute legal action and cooperate with law enforcement authorities in bringing legal proceedings against violators.
(b) You must not record, share, post, distribute or communicate any content via the Service which is unlawful, defamatory, discriminative, indecent, obscene or infringing.
9. Reservation of Right
(a) You acknowledge and agree that the App is provided under license to you with only the right to use the Service in accordance with the T&C. CMHK retains the entire ownership of the App, including all copyrights, logos, trademarks and other intellectual property and proprietary rights therein or relating thereto.
10. Mobile Application Availability and Support
(a) CMHK has no obligation to and may not provide support to the App or your Account. CMHK makes no guarantee on availability of the App or your Account, and your access is granted only if and when they are available. Your use of the App and access to your Account may occasionally be restricted for maintenance, upgrades or other reasons. CMHK reserves the right to suspend your Account, access to Your Content and your use of the App at any time without notice.
11. Cloud service
(a) Cloud service is an optional top up service which provides 7-day recording at CMHK’s own or third party cloud infrastructure designated by CMHK from time to time. The maximum storage time for U eye 7-day local cloud recording service is around 168 hours (based on 7 days multiply by 24 hours). When the maximum storage time is exceeded, the earliest stored recording will be automatically deleted. Should you need to save any Content, it is advised to download the Content through the App and save onto the mobile device memory or external memory card available.
(b) Upon termination, cancellation or expiration of the Cloud service, all Contents uploaded will be erased. You acknowledge and agree that once your Account and Service is terminated, it cannot be restored. If you have entered a commitment of the Service, you are liable to any outstanding fees or penalties in accordance to the signed Service Agreement. CMHK reserves the right to terminate your Account, access to Your Content and use of the App at any time if you breach any term(s) of the agreement.
12. Disclaimer of Warranties
You expressly understand and agree that:
(a) CMHK fulfills obligations relating to the Service pursuant to the T&C and such obligations shall be limited to CMHK's provisioning of related Service with reasonable skills and caution. The T&C does not contain any contents that exempt or limit CMHK's liabilities for deaths or personal injuries incurred from CMHK's negligence, fraud or other cases where the liabilities cannot be exempted or limited as per applicable laws.
(b) CMHK and its subsidiaries, affiliates, senior executives, employees, agents, partners, and licensors make no warranty that (i) the Service will meet your requirements; (ii) the Service will be uninterrupted, timely, secure or error-free; (iii) the Service will deliver accurate and reliable results; (iv) the products, services, information or other materials purchased or obtained via the Service will meet your expectations; and (v) any errors in the App will be corrected.
(c) You will evaluate the risks relating to any material downloaded or otherwise obtained through the use of the Service at your own discretion, and you will be solely responsible for any damage to your computer system or loss of data.
(d) No advice or information, whether oral or written, obtained by you from CMHK or the Service shall create any warranty not expressly stated in the T&C.
(e) A small percentage of users may experience epileptic seizures when exposed to certain light patterns or a computer screen. Certain conditions may induce epileptic symptoms even in users who have no history of prior seizures or epilepsy. If you, or anyone in your family, have an epileptic condition, consult your physician prior to using the Service. Immediately discontinue the use of the Service and consult your physician if you experience any of the following symptoms while using the Service: dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement or convulsions.
(f) The Service and all information, contents, products, services, mobile services and messaging services included on it or otherwise made available to you are provided by CMHK on "as is" and "as available" basis, unless otherwise specified in writing by CMHK. CMHK makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, contents, products, services, mobile services and messaging services included on it or otherwise made available to you by CMHK (including but not limited to their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security, or free from error), unless otherwise specified in writing by CMHK.
(g) CMHK does not guarantee that network services can meet your demands, nor does it warrant the uninterrupted use as well as the timeliness, security and accuracy of the network services.
(h) CMHK has no control over and hence has no responsibility for the Contents uploaded to the Service or the Contents, privacy policies, or practices of any third-party websites linked to from the Service.
13. Limitation of Liability
(a) You expressly understand and agree that CMHK shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of revenue, profits, goodwill, use, property, data, privacy or other intangible losses (even if CMHK has been advised of the possibility of such damages), resulting from: (i) the use of or the inability to use the App and the Service; (ii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party in the Service; (v) any other matter relating to the Services (unless otherwise expressly stated in the T&C in other ways).
(b) To the largest extent permitted by law, the aggregate liability for CMHK for damages shall not exceed the total fee paid by you for the Service immediately preceding 3 months prior to any incident giving rise to a claim.
(a) You agree to indemnify and hold CMHK and its subsidiaries, affiliated companies, executives, agents, employees, co-branders, partners and their employees not liable for any claim or demand, including reasonable attorneys' fees, made by any third party relating to or arising out of Contents you submit, post, transmit or otherwise make available through the Service, your use of the Services, your connection to the Service, your violation of the T&C, or your violation of any rights of others.
15. Modifications to these Terms
(a) CMHK reserves the right to change the T&C at any time upon notice to you. You agree to periodically review the T&C for changes and you can review the most current T&C at any time at www.hk.chinamobile.com. Updated Terms are binding on you as of the effective date indicated in CMHK’s notice. Your continued use of the App after the effective date indicates your acceptance of the updated Terms, even if you have not reviewed them. If, at any time, you do not agree to the Terms, you must cancel your Account and stop using this App.
(a) You agree to comply all the provisions set out in our General Personal Information Collection Statement and Personal Privacy Statement, which are available athttps://www.hk.chinamobile.com/en/pics.html and https://www.hk.chinamobile.com/en/privacy.html.
17. Governing Law
(a) The T&C shall be governed by and construed in accordance with the laws of Hong Kong and the parties irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
(b) In case of any discrepancy between the Chinese and English version of the T&C, the English version shall always prevail.