e-Care Link Mobile App
e-Care Link Mobile App

e-Care Link Service
With the Mainland China & Hong Kong network advantage, China Mobile Hong Kong has extended the e-Care Link Service to Shenzhen from now. To provide a better service to elderly with cross-border service needs, e-Care Link Service user can seek help from SCHSA through a smartphone app or an Octopus remote, he/she can immediately contact with SCHSA’s 24-hour Care-On-Call Service Call Centre.


About the Local e-Care Link Service:
  • Offers 24-hour x 365 day support and care service
  • e-Care Link Service Octopus Remote that connect to SCHSA's 24-hours Care-On-Call Service Call Centre directly
  • Allows designated family members to use e-See Find Mobile App# to search for the approximate location of the e-Care Link Service user
For more detail about Local e-Care Link service, Please Click!


About the Cross Border e-Care Link Service:

  • Includes Local e-Care Link Service, and
  • Shenzhen assistance and care service*

i) Notification of Immigration – Assigned family members of the user will receive a push notification via the e-See Find App when the user cross the border.

ii) 24-hours Care-On-Call Service - User can immediately contact with the SCHSA’s 24-hour Care-On-Call Service Call Centre. Centre will provide assistance service, like basic information of Shenzhen and contact with the user’s family to update the user’s status.

iii) Assistance for hospitalization - SCHSA will refer user to the University of Hong Kong-Shenzhen Hospital for outpatient, send medical record from Hong Kong to the hospital for reference and contact the user’s family to update the user’s status.

For more detail about Cross Border e-Care Link Service, Please Click!


+Only applicable to customers who subscribed to Cross-Border “e-Care Link” Service on 12 months contract and successfully activate within 30 days after subscription. With 200 quotas, while stocks last. In case of dispute, CMHK reserves the right to make final decision
^CMHK is exclusive channel partner of SCHSA Cross Border e-Care Link Service
#e-See Find Mobile App Service details, please click here
*Cross Border e-Care Link Service is applicable to designated plan and currently Shenzhen
**Please note that in order to enable the e-Care Link Mobile App service, VoLTE is required to turn on for Android smartphone
e-Care Link Service Fee︰
  Local e-Care Link Service# Cross Border e-Care Link Service^
Contract Period 12 Month 12 Month
Fee $168 $228
Free Gift e-Care Link Service Octopus Remote x 1
(Standard Price︰$380)

‘Smart Care’ Service Plan︰

  Local ‘Smart Care’ Service Plan Cross-Border ‘Smart Care’ Service Plan
Monthly Fee
(24-month contract)
$248 $328
Data Usage 3GB
(Local)
3GB
(Including HK & Mainland China)
Bundled VAS Local e-Care Link Service Cross Border e-Care Link Service
For more detail about ‘Smart Care’ Service Plan, Please Click!

#Local e-Care Link Service includes all local data and voice minute triggered by e-Care Link Mobile App
^Cross Border e-Care Link Service includes all local data and voice minute, Shenzhen Roaming data, voice minute and IDD minute
 
FAQ

General features

Q1: Can all smartphone models support e-Care Link?
A1: No, e-Care Link can only be used with dedicated smartphone models. Compatible smartphone models include:
  • Android 4.0 and Bluetooth 2.0 or above
  • Also support VoLTE
Please refer to the Senior Citizen Home Safety Association (SCHSA) website for a list of other successfully tested smartphone models And China Mobile Hong Kong Website for a list of support VoLTE smartphone models.
Q2: What’s the difference between using e-Care Link or calling 999/ ambulance/ police?
A2: The service provided by SCHSA is not just emergency support, it is a 24-hour Care-On-Call Service, offering the following one-stop services:
  • Experienced and professional SCHSA staffs will offer appropriate emotional support to provide immediate assistance. In cases where the user has had an accident, SCHSA staffs can remain calm and help deal with the accident, to reduce the family's concerns.
  • In case of emergency transfer to hospital, SCHSA staffs will provide the user’s medical records and report his/her immediate condition to the ambulance centre, and provide electronic medical records to Accident and Emergency departments (Collaboration with Hospital Authority) to ensure the most appropriate support is provided.
  • Even if the user calls to simply share thoughts or for a personal chat, the SCHSA staffs are happy to listen.
  • Other services include: hospital follow-up, follow-up appointments, courtesy calls when needed, support from registered nurses and qualified social workers, weather and transportation enquiries etc.
Q3: What is the function of the Octopus remote?
A3: You can enable e-Care Link with just one press of the remote, which contains the Octopus function.
Q4: How can I use the Octopus remote?
A4: The Octopus remote should be used through Bluetooth connectivity and with a stable power supply, and connects to SCHSA with e-Care Link within 3 meters of the smartphone.
Q5: What is the operating distance of the Octopus remote?
A5: e-Care Link can be enabled by the Octopus remote within 10 meters of the smartphone. However, due to the need to make conversation with SCHSA through the smartphone, it is suggested to use the remote within 3 meters of the smartphone.
Q6: Will e-Care Link affect the power consumption of the smartphone?
A6: For the use of Octopus remote, e-Care Link needs to connect to Bluetooth on your smartphone, so the power consumption of your smartphone is proportionately larger when your smartphone is not connected to Bluetooth. Battery usage will vary by smartphone model, so you should be aware of your phone’s battery.
Q7: How can I know the battery status of the Octopus remote?
A7: When the battery level of the Octopus remote drops lower than a certain level, there will be notification of low battery shown on the e-Care Link.
Q8: Does e-Care Link need to be used with the Octopus remote?
A8: You must use the Octopus remote when you enable e-Care Link the first time, and you can choose if you wish to use e-Care Link with the remote afterwards. However, it is encouraged to use e-Care Link with the remote in order to shorten the service response time.
Q9: What design does the Octopus remote have?
A9: Octopus remotes can be in either brown or white, which distinguishes the remote for elderly octopus or adult octopus users.
Q10: How do I get the Octopus remote?
A10: The Octopus remote will be distributed when SCHSA technical staff provides on-site installation, or you can purchase it directly from SCHSA.
Q11: What is the starting octopus value of the Octopus remote?
A11: The octopus value in the Octopus remote starts at zero, please top up the octopus before use.
Q12: Do I have to use the octopus function in the remote?
A12: No. Please use up any remaining octopus value in the remote (if applicable), or request a refund at any MTR customer service centre (remaining value not exceeding HK$500). You can also enquire directly through the SCHSA centre.
Q13: What if the Octopus remote is damaged?
A13: For technical faults, there is a 1-year warranty. Simply go to a SCHSA centre for free repairs (exchange or battery change). If the 1-year warranty has expired, you can purchase a new remote for $380. If the remote is damaged through human fault, you will need to purchase a new remote for $380, no matter whether it is within the 1-year warranty period.

SCHSA repair centre location:

Wong Tai Sin Centre
  • Address: Unit No. 102-121, Ground Floor, Sau Yuen House, Chuk Yuen (South) Estate, Wong Tai Sin, Kowloon, Hong Kong
  • Operating hour: Mon to Sat 10:00 – 13:00, 14:00 – 17:00 (exclude Sunday and public holiday)
Q14: How can I get a new Octopus remote if it is lost?
A14: You can purchase a new Octopus remote for $380.
Q15: Is the Octopus remote equipped with Automatic Add Value Service (AAVS) and Octopus Rewards feature?
A15: You can enquire and register with Octopus Cards Limited directly. For information on AAVS, please refer to www.octopus.com.hk/aavs or call their registration hotline on 2266 2338; for information on the Octopus Rewards Programme, please refer to www.octopusrewards.com.hk www.octopusrewards.com.hk.
Q16: Should I return the Octopus remote to SCHSA if the e-Care Link service has ended?
A16: This is not required.
Q17: Can I replace the battery in the Octopus remote myself? What is the battery type and where I can purchase it?
A17: Yes, you can replace the Octopus remote battery yourself; the battery type is CR2032, which you can purchase from any leading supermarket.

On-site installation

Q1: When can I use the e-Care Link service after subscribing at a CMHK store?
A1: The service can only be used after SCHSA staffs have arranged on-site installation.
Q2: Why is it necessary to arrange on-site registration?
A2: On-site registration is required to explain and organise signing of the service agreement and the eHealth document with the user, and to ensure that users understand the use of e-Care Link.
Q3: Why it is necessary to sign an additional service agreement at on-site installation?
A3: The additional service agreement with SCHSA is essential to allow SCHSA to collect all necessary information, and use the related information as required. Please be assured that all data will be carefully preserved and kept confidential.

China Mobile Hong Kong Company Limited

Terms & Conditions for Local e-Care Link Service (“T&C”)

  1. Interpretation

    Unless otherwise stated, for the purpose of the T&C,

    1. “CMHK” means China Mobile Hong Kong Company Limited.
    2. “Remote Button” means a Bluetooth accessory provided SCHSA for connection and activation of the e-Care Link App.
    3. “SCHSA” means Senior Citizen Home Safety Association.
    4. “Service” means the all-weather personal support and caring services provided by SCHSA, the Remote Button, the e-Care Link App, and the e-See Find App.
  2. Service
    1. By accessing and/or using and/or subscribing the Service, you agree to all the provisions in the T&C and the terms and conditions of SCHSA, which is available at https://www.schsa.org.hk.
    2. The Service is provided and maintained directly by SCHSA. You acknowledge and agree that CMHK is not the Service, nor the developer of the e-Care Link App, e-See Find App and Remote Button.
  3. Disclaimer
    1. The Service is provided on “as is” basis.
    2. CMHK make no warranty that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.
    3. CMHK assume no responsibility for the timeliness, deletion, mis-delivery or failure to store your communications or personalization settings.
    4. You agree to use the Service at your own risk. CMHK shall not be liable for any loss and damages arising out of your access to, or use of the Service.
    5. CMHK does not warrant whether the location searching service could be successfully used in times of emergency. CMHK shall not be responsible for any losses or damages arising from or suffered in connection with the location searching service.
    6. CMHK shall not be liable to you or any third parties for loss of data, revenue, income, actual or anticipated profit and business, nor any indirect, incidental, special, punitive or consequential loss damages.
    7. As far as permitted by law, our total liability to you shall not exceed HK$10,000.00 in any event.
    8. As far as permitted by law, CMHK disclaim any representation, or warranty (whether express or implied as to the title, fitness for a particular purpose, merchantabilities, accuracy or standard of service) in relation to the Service.
  4. Suspension
    1. CMHK may, with or without notice to you limit or suspend the Service or any part thereof (i) to carry out system maintenance, upgrading, testing and/or repairs and/or (ii) you have breached the T&C and/or we believe on reasonable grounds that you have breached the provisions of the T&C.
  5. Indemnity
    1. You agree to indemnify CMHK against any action, liabilities, costs, claims, loss and damages, proceedings and other expenses incurred by us as a result of or in relation to your breach of the T&C.
  6. Privacy
    1. You agree to comply all the provisions set out in our General Personal Information Collection Statement and Personal Privacy Statement, which are available at https://www.hk.chinamobile.com/en/pics.html and https://www.hk.chinamobile.com/en/privacy.html respectively.
    2. The Customer agrees and gives consent to CMHK to provide information in relation to your mobile service to SCHSA in order to provide the Service. The customer information provided to SCHSA includes: (i) the name, address, contact number and type of handset contained in the application; (ii) any mobile service activation, suspension, termination or reactivation; and (iii) new mobile number(s) assigned in the event of any change of the mobile number.
  7. Miscellaneous
    1. In case of any discrepancy between the Chinese and English version of the T&C, the English version shall always prevail.
    2. CMHK reserves the right to change the provisions of the T&C at any time without prior notice. CMHK may post the changes to the T&C on its website. Your continued use or access to the Service conclusively demonstrates your acceptance of these changes. All matters and disputes will be subject to CMHK’s system records and CMHK’s final decision.
    3. In case any of the provision is, or found to be, unenforceable, that will not affect the enforceability of other provisions hereof.
    4. The T&C are governed and interpreted by the law of the Hong Kong Special Administrative Region and you agree to submit to the exclusive jurisdiction of the Courts of Hong Kong in case of any disputes.

China Mobile Hong Kong Company Limited

Terms & Conditions for Cross-border e-Care Link Service (“T&C”)

  1. Interpretation

    Unless otherwise stated, for the purpose of the T&C,

    1. “CMHK” means China Mobile Hong Kong Company Limited.
    2. “Hong Kong” means the Special Administrative Region of Hong Kong, People’s Republic of China.
    3. “Limited Cross-border Support” means the limited support service provided to you when you are located in Shenzhen. Please refer to https://www.schsa.org.hk/en/services/safe_services/outdoor_safe_services/cross_border/index.html.
    4. “Remote Button” means a Bluetooth accessory provided by SCHSA for connection and activation of the e-Care Link Mobile App.
    5. “SCHSA” means Senior Citizen Home Safety Association.
    6. “Service” means the 24 hour personal support and caring services in Hong Kong; the Limited Cross-border Support in Shenzhen; the Remote Button; the e-Care Link Mobile App*; and the e-See Find Mobile App*

      *provided by SCHSA
    7. “Shenzhen” means Shenzhen city, People’s Republic of China.
  2. Service
    1. By accessing and/or using and/or subscribing the Service, you agree to all the provisions in the T&C and the terms and conditions of SCHSA, which is available at https://www.schsa.org.hk.
    2. The Service is provided and maintained directly by SCHSA. You acknowledge and agree that CMHK is not the Service, nor the developer of the e-Care Link App, e-See Find App and Remote Button.
    3. When you are located in Shenzhen, only Limited Cross-border Support will be available.
    4. The quality and stability of the Service will depend on service provider SCHSA.
    5. You agree to comply with all applicable laws and regulations in Hong Kong and Mainland China when you use the Service.
  3. Disclaimer
    1. The Service is provided on “as is” basis.
    2. CMHK make no warranty that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.
    3. CMHK assume no responsibility for the timeliness, deletion, mis-delivery or failure to store your communications or personalization settings.
    4. You agree to use the Service at your own risk. CMHK shall not be liable for any loss and damages arising out of your access to, or use of the Service.
    5. CMHK does not warrant whether the location searching service could be successfully used in times of emergency. CMHK shall not be responsible for any losses or damages arising from or suffered in connection with the location searching service.
    6. CMHK shall not be liable to you or any third parties for loss of data, revenue, income, actual or anticipated profit and business, nor any indirect, incidental, special, punitive or consequential loss damages.
    7. As far as permitted by law, our total liability to you shall not exceed HK$10,000.00 in any event.
    8. As far as permitted by law, CMHK disclaim any representation, or warranty (whether express or implied as to the title, fitness for a particular purpose, merchantabilities, accuracy or standard of service) in relation to the Service.
    9. The Service is NOT inclusive of any roaming data, local data or air time charges and you will be required to pay those charges upon usage. However, all roaming data, local data and air time consumed via the e-Care Link Mobile App will be waived (“Free Usage”). Free Usage does NOT cover mobile data consumed for downloading the e-Care Link Mobile App.
  4. Suspension
    1. CMHK may, with or without notice to you limit or suspend the Service or any part thereof (i) to carry out system maintenance, upgrading, testing and/or repairs and/or (ii) you have breached the T&C and/or we believe on reasonable grounds that you have breached the provisions of the T&C.
  5. Indemnity
    1. You agree to indemnify CMHK against any action, liabilities, costs, claims, loss and damages, proceedings and other expenses incurred by us as a result of or in relation to your breach of the T&C.
  6. Privacy
    1. You agree to comply all the provisions set out in our General Personal Information Collection Statement and Personal Privacy Statement, which are available at https://www.hk.chinamobile.com/en/pics.html and https://www.hk.chinamobile.com/en/privacy.html respectively.
    2. The Customer agrees and gives consent to CMHK to provide information in relation to your mobile service to SCHSA in order to provide the Service. The customer information provided to SCHSA includes: (i) the name, address, contact number and type of handset contained in the application; (ii) any mobile service activation, suspension, termination or reactivation; and (iii) new mobile number(s) assigned in the event of any change of the mobile number.
  7. Miscellaneous
    1. In case of any discrepancy between the Chinese and English version of the T&C, the English version shall always prevail.
    2. CMHK reserves the right to change the provisions of the T&C at any time without prior notice. CMHK may post the changes to the T&C on its website. Your continued use or access to the Service conclusively demonstrates your acceptance of these changes. All matters and disputes will be subject to CMHK’s system records and CMHK’s final decision.
    3. In case any of the provision is, or found to be, unenforceable, that will not affect the enforceability of other provisions hereof.
    4. The T&C are governed and interpreted by the law of the Hong Kong Special Administrative Region and you agree to submit to the exclusive jurisdiction of the Courts of Hong Kong in case of any disputes.
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