Roaming Destinations & Tariff

Taiwan

Information of Roaming Operators

Network
Operator
Frequency
Band
Handset
Display
Network
Code
International
Access Code
Time Difference
with HK
Chunghwa Telecom 中華電信 3G (2100) / 4G (900, 1800) / 5G (2100, 3500) Chunghwa 466-92 886 -
Far EasTone 遠傳電信 3G (2100) / 4G (700, 1800, 2600) / 5G (3500) "FET / FarEasTone / 466 01 (ROC 01, TW 01)" 466-01 886 -
Taiwan Mobile 台灣大哥大 3G (2100) / 4G (700, 1800) TAIWAN MOBILE / TW MOBILE / TWN GSM / PACIFIC / TW 466-97 886 -
Thuraya Satellite Thuraya 901-05 886 -

Network
Operator
Country/Destination
Code
Peak Hour Local
Customer
Hotline
Local
Outgoing
Int.
Outgoing
Chunghwa Telecom 中華電信 002 / 009 / + -- -- 0800 080 090
Far EasTone 遠傳電信 002 / + -- -- 0936 010 888
Taiwan Mobile 台灣大哥大 002 / + -- -- 0809 000 852
Thuraya 00 -- -- N/A

Voice & SMS Roaming Tariff

Network
Operator
Incoming
Call
(HK$/min)
Calling Local
(HK$/min)
Roaming
Call Back
Service
(HK$/min)
Calling HK
via IDD
(HK$/min)
Sending
SMS
(HK$)
Receiving
SMS
(HK$)
Peak
Off-Peak
Peak
Off-Peak
Chunghwa Telecom 中華電信 10.50 4.08 4.08 5.90 9.25 9.25 2.20 Free
Far EasTone 遠傳電信 10.50 4.53 4.53 5.90 10.26 10.26 2.20 Free
Taiwan Mobile 台灣大哥大 10.50 4.25 4.25 5.90 9.63 9.63 2.20 Free
Thuraya 18.46 17.83 17.83 N/A 26.74 26.74 2.20 Free
  • Chunghwa Telecom 中華電信
*This operator does not support 2G roaming service.
  • Far EasTone 遠傳電信
*This operator does not support 2G roaming service.
  • Taiwan Mobile 台灣大哥大
*This operator does not support 2G roaming service.
  • Thuraya
*Customers are required to use a Thuraya Satellite service-compatible handset while using Thuraya Satellite roaming.
*"Local Call" rate is applicable for calls to phone number with Country\Destination Code "+88216".

Data Roaming Tariff

Network
Operator
Service Charges
(HK$/KB)
Minimum
Charge
Unit (KB)
Thereafter
Charge
Unit (KB)
Data
Roaming
Zone
Chunghwa Telecom 中華電信 3G / 4G (900, 1800) / 5G (2100, 3500) 0.10 1 1 $0.10/KB (Capped at $48 daily)
Far EasTone 遠傳電信 3G / 4G (700, 1800, 2600) / 5G (3500) 0.10 1 1 $0.10/KB (Capped at $48 daily)
Taiwan Mobile 台灣大哥大 3G / 4G (700, 1800) 0.10 1 1 $0.10/KB (Capped at $48 daily)
Thuraya Satellite 0.10 1 1 N/A
  • Chunghwa Telecom 中華電信
*This network provides 5G/4G data roaming service. 5G/4G service is only applicable to current 5G/4G subscribers.
*If the data entitlement of your service plan can be used in this country/destination, all data consumed will be counted toward the plan entitlement. If your data usage goes beyond your plan entitlement, you'll be billed according to your service plan's additional data rate.
  • Far EasTone 遠傳電信
*This network provides 5G/4G data roaming service. 5G/4G service is only applicable to current 5G/4G subscribers.
*If the data entitlement of your service plan can be used in this country/destination, all data consumed will be counted toward the plan entitlement. If your data usage goes beyond your plan entitlement, you'll be billed according to your service plan's additional data rate.
  • Taiwan Mobile 台灣大哥大
*This network provides 4G data roaming service. 4G service is only applicable to current 4G subscribers.
*If the data entitlement of your service plan can be used in this country/destination, all data consumed will be counted toward the plan entitlement. If your data usage goes beyond your plan entitlement, you'll be billed according to your service plan's additional data rate.
  • Thuraya
*In order to protect our customers' interest, data roaming service of current destination will be suspended for customers with standard rate of charge upon arrival, simultaneously alert SMS will trigger and send to customers. Customers can reactivate the data roaming service by replying the SMS.

  • Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.
  • The tariff listed here is applicable to CMHK's service plan subscribers only. For prepaid card's tariff, please refer to Prepaid SIM Card Service Charges.
  • The tariff listed here is for reference only, and may vary depending on exchange rate fluctuation, tax & the price changes by the visited networks.
  • When receiving incoming calls abroad, or making calls back to Hong Kong or other countries/ destinations via Roaming Call Back Service, charges will be calculated on 1-minute-per-unit basis.
  • When using "Roaming Call Back Service", roaming charges apply once the call set up from our system is received, regardless of whether the called line is busy or has no answer.
  • By using *115* Service for making call and your Hong Kong number will be shown on recipient's handset. (Availability of the services depends on the local network operators)
  • If you dial *115* to call another destination (other than Hong Kong) while roaming abroad, the charge for "Roaming Call Back Service" plus the charge for IDD001 Service from Hong Kong to that destination would apply. For details on the IDD001 charges please refer to CMHK "IDD Service".
  • If you make IDD calls to another destination while roaming abroad, IDD001 Service subscription is required, the charge would depend on individual countries and your called destination. Please call 29458888 for details.
  • If the handset cannot be connected to a local network automatically overseas, customers should manually select the suitable roaming network using the network selection function.
  • To avoid incurring unnecessary roaming charges caused by Call Forwarding ("No Answer", "Unreachable" or "Busy") when you are overseas, you are advised to de-activate the conditional Call Forwarding functions, or press ##002# to cancel all Call Forwarding functions, before leaving Hong Kong.
  • The availability of certain services while roaming aboard depends on the local network operators.
  • The availability of "No Answer", "Unreachable" and Call Forwarding depends on local network operator.
  • Both roaming and local SMS charges apply. 
  • The chargeable call duration begins when the customer hits the "send" button on the handset and ends when the customer hits the "end" button on the handset.
  • The outgoing call may be charged by roaming network even if the call is unanswered, picked up by network's system message, or if the other number is busy.
  • Customers are required to use handsets compatible to individual networks.
  • When roaming abroad, with our Voice Mailbox, IDD001 and Call Forwarding services, you can simply forward your calls to voice mailbox 62386238 before leaving Hong Kong. You can choose to forward all your calls, or only when you cannot answer the phone, cannot be reached or when the line is busy.
  • For incoming call to Hong Kong number call forwarding to voicemail "62386238", no charges will be involved; to retrieve voicemail, it'll be charged at roaming rates. Customer can cancel the call forwarding function anytime via handset by pressing ##002#(send) according to individual needs. Please refer to Voice Mail for details.
  • For coverage details, please call 29458888.

 

Notice: To protect your interests and avoid shocking bill, data roaming service of countries/destinations* below has been suspended from 20 July 2019 at 00:00 (Hong Kong Time) until further notice. For enquiry, please contact our Customer Service Hotline at 2945 8888 or Corporate Customer Hotline at 2211 7777.
*Andorra, Chad, Cook Islands, Ethiopia, Iraq, Libya, Namibia, Palestine, Senegal, Turkmenistan.
 
  • The tariff listed here is applicable to CMHK's service plan subscribers only. For prepaid card's tariff, please refer to Prepaid SIM Card Service Charges leaflet.
  • The availability of certain services while roaming aboard depends on the local network operators.
  • The minimum data usage will be counted per logon period of individual operator.
  • The thereafter data usage will be rounded up to the nearest 1 usage unit.
  • Customers are required to use handsets compatible to individual networks.
  • The tariff listed here is for reference only, and may vary depending on exchange rate fluctuation, tax & the price changes by the visited networks.
  • The minimum charge and charging structure will depend on individual visited networks.
  • Hong Kong data charge is not required when using data Roaming Service.
  • Using data while roaming requires data Roaming charges plus applicable charge of individual service.
  • For using data roaming service, customers are required to activate the Roaming Service by pressing *109*01#.
  • The roaming data access experience and speed will be subject to roaming destinations, network operators you roam with, internet conditions, server speed, coverage, locations, the computer and device used, hardware, software, the relevant service plan subscribed and other factors.

 

  • The above information is the latest service contents and tariff by China Mobile Hong Kong Co. Ltd. and supersedes all information published before Oct 06,2020.
5G Data Roaming Coverage

Country / Destination Operator 5G Frequency Band Applicable Handset
Mainland China China Mobile
2.6GHz(n41), 4.9GHz(n79)
Samsung Galaxy S20 5G
Samsung Galaxy S20 + 5G
Samsung Galaxy S20 Ultra 5G
Huawei Mate Xs 5G
Huawei P40 5G
Huawei P40 Pro 5G
Finland Elisa 3.5GHz(n78) Sony Xperia 1 II
Netherlands Vodafone DSS:
1.8GHz(B3)
Sony Xperia 1 II
Republic of Korea KT (olleh)
3.5GHz(n78)
Samsung Galaxy S20 5G
Samsung Galaxy S20 + 5G
Samsung Galaxy S20 Ultra 5G
Switzerland Sunrise 3.5GHz(n78)
Samsung Galaxy S20 5G
Samsung Galaxy S20 + 5G
Samsung Galaxy S20 Ultra 5G
Taiwan Far EasTone 3.5GHz(n78)
Samsung Galaxy S20 5G
Samsung Galaxy S20 + 5G
Samsung Galaxy S20 Ultra 5G
Remark
  • 5G Data Roaming is only applicable to designated existing 5G service plan or 5G Data Pack subscribers.
  • 5G network is available to designated roaming service operators only. Designated countries/regions are subject to change from time to time. Roaming data service experience may be affected due to Internet traffic conditions, local conditions, hardware, software and/or other conditions which may arise.
  • Only designated 5G handset model(s) or device(s) are applicable for the 5G network service.
  • If data roaming service is not needed when travelling abroad, we suggest you deactivate data service (Reserve Roaming Voice Service) by pressing *109*03# on your handset before departing Hong Kong to avoid unnecessary charge, please click here for detail. Please note data charge may still be incurred even if you have turned off data roaming service on your handset.
  • The roaming data access experience and speed will be subject to roaming destinations, network operators you roam with, internet conditions, server speed, coverage, locations, the computer and device used, hardware, software, the relevant service plan subscribed and other factors.
  • CMHK reserves the rights to amend at any time the tariff of roaming service (including but not limited to voice, SMS and data roaming), coverage and network technologies of the roaming service providers without prior notice.

 

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