ONE Gateway Smart Router
ONE Gateway Smart Router

 ONE Gateway Smart Router facilitates network management and smart home control via ONE Gateway APP, bringing you a superior life experience.

ONE Gateway Smart Router
ONE Gateway Smart Router is a smart WiFi router that allows users to manage the network setting, such as bandwidth allocation and WiFi scheduling, via a mobile APP.
ONE Gateway APP
Users can manage network on ONE Gateway APP and enjoy family communication functions such as video call and ONE Home Album on the APP


ONE Gateway Smart Router Product Details

Product Name

ONE Gateway Smart Router





External Ports


12V/1.5A Power adapter*1

WAN Port


LAN Ports


Size (L*W*H)(mm)


Weight (g)


Wireless Standards



Wireless Operation Modes

Wireless Router

Wireless Security

64/128-bit WEP, WPS support


2T2R internal antennas (2.4GHz/5GHz)

Buttons & Switches

Power, WPS, WIFI On/Off, Reset, USB

Environmental Requirements

Line Voltage:100V to 240V AC


Operating Temperature: 40-104℉(5 to 40℃)

Storage Temperature: -5 to 140℉(-20 to 60℃)

Relative Humidity: 5% to 95%RH

ONE Gateway Smart Router Service Fee



Selling price

Warranty period

Eligible customer



12 months

Both CMHK customers and non-CMHK customers



ONE Gateway Smart Router Installation Guide


A. How to Use

  1. Plug the LAN Cable to WAN Port to establish the connection with other router, ONT or ADSL modem.
  2. Connect the power cord to ONE Gateway Router.
  3. After 2 minutes, network status LED lights up, means the router is connected to the Internet.


B. Configure the Broadband settings. (Note:Please confirm with your ISP for the connection type. Kindly contact your ISP technical hotline if you are not clear about it.)


Hong Kong/Macau Area – WAN Connections:


  • Dynamic IP – if you do not require user name and password for broadband connection, e.g.:

1) PCCW Netvigator 100Mb or above

2) Hong Kong Broadband Network(HKBN)

3) HGC Broadband (3HK) 100Mb or above

4) I-Cable Broadband

Then follow A) to connect to the Internet

  • PPPoE/Russia PPPoE – if user name and password are required, e.g.:

1) PCCW Netvigator 30Mb or below

2) HGC Broadband (3HK) 30Mb or below

3) CTM (Macau)

Enter your correct ISP account and password (figure 2) to establish the Internet connection.



1) Open Internet Explorer. Enter to open the page (figure 1). Enter the user name ("user") and password as specified at the bottom of the router.



2) After login to ONE Gateway Router and open Network page, choose either one of the WAN Connections: Dynamic IP or PPPoE/ Russia PPPoE.


3) For PPPoE/Russia PPPoE, choose【connection established by PPP】(figure 2), enter the correct user name and password


(figure 2)

(figure 3)


For Dynamic IP, choose 【connection established by IP】(figure 3), then choose【DHCP】

4) Complete the above steps and reconnect your LAN device to get connection. Or connect your Wi-Fi client devices by following C).


C. Setup Wireless Security

1) Open the Wireless page, choose LAN Settings:user can edit the starting IP address and ending IP address (suggested range: to


(figure 4)(figure 5)


Then choose WLAN2.4G Setting/WLAN5G Setting SSID name:choose any alphanumeric letters;

Security Settings Wireless Security:WPA-PSK/WPA2-PSK;

WPA pre-authentication shared key: choose any alphanumeric letters (8 max) Encryption/authentication: TKIP+AES;


(figure 6)

2) Click Save, confirm any following messages

3) WLAN 5G configurations with WLAN 2.4G are similar


ONE Gateway APP features
  1. Set up WiFi easily

    After connecting the router to ONE Gateway APP, user can conveniently change the router settings, for instance, WiFi name and password, WiFi mode.

  2. Check router status

    To check the upload/ download speed of router and connected devices easily.

  3. Bandwidth allocation

    Users can check the network status of all connected devices and control their bandwidth limits

  4. WiFi scheduling

    Automatically turn the router on and off on time

  5. 1GB free cloud storage

    User can backup and share photos to friends easily

  6. Shared ONE Gateway Album

    ONE Gateway Album is a social platform for users to share and comment on photos



Download ONE Gateway APP

Step 1:
Search “ONE Gateway” in Play Store or App Store, and download it for free!

Step 2:
Enter your mobile number in “ONE Gateway” and you will receive a SMS for authentication. After successful authentication, user can start enjoying “ONE Gateway” functions.


Supporting Devices

ONE Gateway mobile app supports mobile phones with Android 4.0 or above / iOS 7.0 or above



What is ONE Gateway Smart Router?


ONE Gateway Smart Router is a smart WiFi router where the network settings e.g. bandwidth allocation, WiFi scheduling can be managed via a mobile APP


What is ONE Gateway APP?


Users can manage network on ONE Gateway APP and enjoy family communication functions such as video call and ONE Gateway Album on the APP


What are the main functions of ONE Gateway APP?


Network management: Easy WiFi set up and status checking, bandwidth allocation, WiFi scheduling

Family Communication: Video calls, ONE Gateway Album


How to register and log in?


Enter your mobile number in “ONE Home” and you will receive a SMS for authentication. After successful authentication,  you can start enjoying “ONE Home” functions.


Can I log in with non-CMHK mobile number?


Yes, you can login to the APP using non-CMHK mobile number.


How to bind my ONE Gateway Smart Router in ONE Gateway APP?


1.Connect your mobile to the SSID as printed on the router (Please use the latest SSID if revised)

2.Click “binding router” on network module, and go to connecting router page. After entering the correct user name and password, click “binding router”, it will show a notification to check the smart router.

3.Confirm binding and finish!


How to add friends in APP?


Click “+” in the top right corner in family module to add friends by scanning QR code, friends recommendation, mobile contact and WeChat friends.


How to conduct video call with friends?


Click the HD video call button to find the family you want to make a video call to (you can also create a video call room. During the video call, you can also invite anyone to join the video call room for multi-party video call. One room can support up to 4 people in a video call.


Is there any charge for video call?


Video call will be conducted through network and no extra fee is needed. If you are using WiFi, there will be no charge for video call. However, if you are using mobile data, there may be data charge depending on the operator.


What is ONE Gateway Album?


ONE Gateway Album allows users to upload photo, and is a social platform for users to share and comment on their photos with family and friends. Users can delete their photos in album anytime.


How to upload and view the photos in ONE Gateway Album?


In the album, users can view the latest photos, and comment on or like the photo. Album can be sorted by upload users, characters, photo taken time or location. Users can upload photo by “+” in the bottom.


What is the storage of ONE Gateway Album?


Each user is entitled to 1 GB of free cloud storage .


Terms & Conditions (“T&C”) for ONE Gateway App and Service

  1. Interpretation

     Unless otherwise stated, for the purpose of the T&C,

    1. “Account” means the ONE Gateway service account.
    2. “App” means the ONE Gateway mobile application designed to connect the Router to a mobile phone device for controlling the Router and for video call, ONE Gateway Album and controlling Smart Home Devices (“Content”).
    3. “Router” means the ONE Gateway Smart Router.
    4. “CMHK” means China Mobile Hong Kong Limited.
    5. “Service” means the scope of service provided by the Router and the App.
    6. “Updates” means updates, fixes additional functions and features, or add-on components to the App.
    7. “Your Content” means all contents being uploaded, transmitted, shared, posted, emailed or otherwise disseminated using, or in connection with, the App and your Account.


  2. The Service
    1. By downloading, accessing and/or using the App, you accept and agree to be bound by the T&C.
    2. Use of the Service requires the Router, a compatible mobile device, Wi-Fi and internet access. You hereby acknowledge that the actual performance of these factors may affect quality of the Service.
    3. The Service is intended for use in Hong Kong only and CMHK makes no warranty that the Service will be available in places outside Hong Kong.


  3. Account Sign Up Registration

    Use of the Service requires you to login to a valid user account which you sign up through the App. You agree to provide accurate and complete account information when you sign up for an account. You agree to keep all login information confidential and not to disclose to any other person. You agree that you are solely responsible for all activities under your Account. 


  4. Updates

    CMHK may provide updates, fixes, additional functions and features, or add-on components to the App (collectively, "Updates") upon your download and installation. The T&C for this agreement will apply to the Updates, unless CMHK provides additional terms along with the Update which will also be applied when the Updates are installed and in use. You agree for CMHK to check your version of the App automatically and send Updates to the App. CMHK may release newer versions of the App and require you to update to the most current version.


  5. License to Use of the Service

    Subject to your compliance with all applicable laws, regulations and T&C together with payment of applicable fees and charges, CMHK grants you a limited, personal, non-exclusive, non-transferrable, revocable license to use the Service for your personal, non-commercial use on a mobile phone device owned or otherwise controlled by you solely in connection with your operation of Router(s) owned by you or by a third party that has authorized your access to the Router through the owner's use of the App.


  6. Restrictions

    The license granted in Section 6 is subject to your compliance with the following:

    1. You must not attempt to work around, bypass, disable, modify the App or to use the Service in an attempt to, or in conjunction with any device, program or service designed to circumvent any security features or any technical measures employed to control access to, or the rights in, a content, file or other work;
    2. You must not decompile, reverse engineer, decipher, disassemble or otherwise attempt to access source code of the App;
    3. You must not rent, lease, sell, sublicense, distribute, publish, display, broadcast, transfer or otherwise make available the App or any of its features or functionalities to any third party for any reason, including by making the App available on a network where more than one device is being able to access at any time;
    4. You must not use the App in, or in association with, the operation of any hazardous environments or systems, including but not limited to aircraft navigation or communication systems, air traffic control systems or any other transport management systems; safety-critical systems such as medical and life-support systems, vehicle operation applications, or any police, fire or other safety response systems;
    5. You must not use or leverage the App or any portion of its functionalities thereof as a platform to develop or provide for other external applications, services and websites;
    6. You must not make any use of the App in any manner not permitted by the T&C;
    7. You must not use the Service for any unlawful purposes; and
    8. You must use the Service in accordance to all applicable laws and regulations including the Personal Data Privacy Ordinance (Cap.486)


  7. Our Content
    1. You are solely responsible for all Content being uploaded, transmitted, shared, posted, emailed or otherwise disseminated using, or in connection with, the App and your Account ("Your Content"). CMHK does not claim ownership of Your Content. CMHK is under no obligation to enable access and transmission of Your Content via the App and may, in its discretion, edit, block, or remove Your Content at any time. You represent and warrant that Your Content does not infringe the rights of CMHK or any third party, or violate any agreement with or policy of CMHK or any applicable law. If CMHK suspects violations of the foregoing, CMHK may institute legal action and cooperate with law enforcement authorities in bringing legal proceedings against violators.
    2. You must not record, share, post, distribute or communicate any content via the Service which is unlawful, defamatory, discriminative, indecent, obscene or infringing.


  8. Reservation of Right

    You acknowledge and agree that the App is provided under license to you with only the right to use the Service in accordance with the T&C. CMHK retains the entire ownership of the App, including all copyrights, logos, trademarks and other intellectual property and proprietary rights therein or relating thereto.


  9. Mobile Application Availability and Support

    CMHK has no obligation to and may not provide support to the App or your Account. CMHK makes no guarantee on availability of the App or your Account, and your access is granted only if and when they are available. Your use of the App and access to your Account may occasionally be restricted for maintenance, upgrades or other reasons. CMHK reserves the right to suspend your Account, access to Your Content and your use of the App at any time without notice.



  10. ONE Gateway Album
    1. When you upload photo to ONE Gateway Album, the photo resolution may vary.
    2. When you share photo in ONE Gateway Album, the said shared photos will be stored by CMHK automatically until you delete them. Parties who are invited to view the said shared albums may view, save, copy, and share these photos, as well as contribute photos, and comments. If you choose to use ONE Gateway Photo Sharing to share photos via a web link, these photos will be publicly available to anyone who has been provided or has access to the web link. If you want to cease sharing individual photos, comments or entire shared albums, you may adjust the access right at any time. However, you hereby acknowledge that any content previously copied from a shared album to other device or computer will not be deleted.


  11. Modifying and Terminating our Contents

    We are constantly changing and improving our Contents of the Service and App. We may add or remove functionalities or features, and we may suspend or stop a Content altogether.

    You can stop using our Contents at any time. CMHK may also stop providing Contents to you, or add or create new limits to our Contents at any time.

    We believe that you own your data and preserving your access to such data is important. If we discontinue a Content, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Content.


  12. Disclaimer of Warranties

     You expressly understand and agree that:

    1. CMHK fulfills obligations relating to the Service pursuant to the T&C and such obligations shall be limited to CMHK's provisioning of related Service with reasonable skills and caution. The T&C does not contain any contents that exempt or limit CMHK's liabilities for deaths or personal injuries incurred from CMHK's negligence, fraud or other cases where the liabilities cannot be exempted or limited as per applicable laws.
    2. CMHK and its subsidiaries, affiliates, senior executives, employees, agents, partners, and licensors make no warranty that (i) the Service will meet your requirements; (ii) the Service will be uninterrupted, timely, secure or error-free; (iii) the Service will deliver accurate and reliable results; (iv) the products, services, information or other materials purchased or obtained via the Service will meet your expectations; and (v) any errors in the App will be corrected.
    3. You will evaluate the risks relating to any material downloaded or otherwise obtained through the use of the Service at your own discretion, and you will be solely responsible for any damage to your computer system or loss of data.
    4. No advice or information, whether oral or written, obtained by you from CMHK or the Service shall create any warranty not expressly stated in the T&C.
    5. A small percentage of users may experience epileptic seizures when exposed to certain light patterns or a computer screen. Certain conditions may induce epileptic symptoms even in users who have no history of prior seizures or epilepsy. If you, or anyone in your family, have an epileptic condition, consult your physician prior to using the Service. Immediately discontinue the use of the Service and consult your physician if you experience any of the following symptoms while using the Service: dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement or convulsions.
    6. The Service and all information, contents, products, services, mobile services and messaging services included on it or otherwise made available to you are provided by CMHK on "as is" and "as available" basis, unless otherwise specified in writing by CMHK. CMHK makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, contents, products, services, mobile services and messaging services included on it or otherwise made available to you by CMHK (including but not limited to their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security, or free from error), unless otherwise specified in writing by CMHK.
    7. CMHK does not guarantee that network services can meet your demands, nor does it warrant the uninterrupted use as well as the timeliness, security and accuracy of the network services.
    8. CMHK has no control over and hence has no responsibility for the Contents uploaded to the Service or the Contents, privacy policies, or practices of any third-party websites linked to from the Service.
    9. DISCLAIMER OF WARRANTY. The application is licensed "as-is", "with all faults" and "as available". You bear all risk of using it. The application publisher, on behalf of itself, CMHK (if CMHK isn’t the application publisher), wireless carriers over whose network the application is provided, and each of our respective affiliates, vendors, agents and suppliers ("Covered Parties"), gives no express warranties, guarantees, or conditions in relation to the application. The entire risk as to the quality, safety, comfort, and performance of the application is with you. Should the application prove defective, you assume the entire cost of all necessary servicing or repair. You may have additional consumer rights under your local laws that this agreement can't change. To the extent permitted under your local laws, Covered Parties exclude any implied warranties or conditions, including those of merchantability, fitness for a particular purpose, safety, comfort and non-infringement.


  13. Limitation of Liability
    1. You expressly understand and agree that CMHK shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of revenue, profits, goodwill, use, property, data, privacy or other intangible losses (even if CMHK has been advised of the possibility of such damages), resulting from: (i) the use of or the inability to use the App and the Service; (ii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party in the Service; (v) any other matter relating to the Services (unless otherwise expressly stated in the T&C in other ways).
    2. To the largest extent permitted by law, the aggregate liability for CMHK for damages shall not exceed the total fee paid by you for the Service immediately preceding 3 months prior to any incident giving rise to a claim.


  14. Indemnity

    You agree to indemnify and hold CMHK and its subsidiaries, affiliated companies, executives, agents, employees, co-branders, partners and their employees not liable for any claim or demand, including reasonable attorneys' fees, made by any third party relating to or arising out of Contents you submit, post, transmit or otherwise make available through the Service, your use of the Services, your connection to the Service, your violation of the T&C, or your violation of any rights of others.


  15. Modifications to these Terms

    CMHK reserves the right to change the T&C at any time upon notice to you. You agree to periodically review the T&C for changes and you can review the most current T&C at any time at Updated Terms are binding on you as of the effective date indicated in CMHK’s notice. Your continued use of the App after the effective date indicates your acceptance of the updated Terms, even if you have not reviewed them. If, at any time, you do not agree to the Terms, you must cancel your Account and stop using this App.


  16. Privacy Policy

    You agree to comply all the provisions set out in our General Personal Information Collection Statement and Personal Privacy Statement, which are available at and


  17. Governing Law
    1. The T&C shall be governed by and construed in accordance with the laws of Hong Kong and the parties irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
    2. In case of any discrepancy between the Chinese and English version of the T&C, the English version shall always prevail.


    Product Warranty

    CMHK offers a 24-month limited hardware warranty from the date hereof (Customers separately purchase ONE Gateway Smart Router ,CMHK offers 12 months of limited hardware warranty). The warranty does not cover physical damages or damages caused by improper use, maintenance and/or care. To enjoy this product warranty, true copy of Invoice must be presented together with the full package (including accessories and packing) at the customer service center.