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eSIM Service (Smartphone/iPad)

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Compatible Devices

Mobile Device：

iPhone XS
iPhone SE
Samsung Galaxy Z Flip
Huawei P40
Huawei P40 Pro
iPad Pro 12.9-inch (3rd generation or later model) (Wi-Fi + Cellular)
iPad Pro 11-inch (1st generation or later model) (Wi-Fi + Cellular)
iPad (6th generation or later model) (Wi-Fi + Cellular)
iPad Air (3rd generation) (Wi-Fi + Cellular)
iPad mini (5th generation) (Wi-Fi + Cellular)

Charges

eSIM (Smartphone/iPad)^ is free of charge for CMHK customer with designated Mobile Service Plan。

Please call 2945 8888 to contact our Customers Service Specialists for details.

^ The service is free until further notice.

How to activate eSIM Service on (Smartphone/iPad)

eSIM Service allows designated Smartphone/iPad connect to CMHK network independently and enjoy the local data and voice entitled under your service plan. You can also use Dual SIM function on smartphone with an eSIM.

1 ) Apply for eSIM Service upon subscription:


Step 1: System will send an email with a link for verification automatically after completing subscription process, please click on the link with in 48 hours. Then read and agree “Terms and Conditions”. Please also confirm the (Smartphone/iPad) in use supports eSIM function.	Step 2: Please follow the instructions and enter personal information for verification and confirm to activate eSIM service.


Step 3: The QR code of eSIM will be shown.	Step 4: Please scan the QR code in “Setting” of your (Smartphone/iPad) to activate eSIM service.

2 ) Replace physic SIM in use with eSIM Service


Step 1: Login to CMHK “MyLink” app or CMHK website.	Step 2: Click "More" > "Others" on “MyLink” app home page or click “Featured Services” on CMHK website, click “eSIM Service” to apply the service.


Step 3: Select (Smartphone/iPad) as the device that you would like to use eSIM on. Then read and agree “Terms and Conditions”.	Step 4: Please confirm the (Smartphone/iPad) in use supports eSIM function, and you would like to use eSIM service immediately. Your physical SIM will be terminated right after the subscription.


Step 5: The QR code of eSIM will be shown.	Step 6: Please scan the QR code in “Setting” of your (Smartphone/iPad) to activate eSIM service.

Terms and Conditions

Terms and Conditions for eSIM Service (Smartphone/iPad)

1. Acceptance of Terms

1.1 In order to enjoy eSIM Service (Smartphone/iPad) (the “Service”) provided by China Mobile Hong Kong Company Limited (“CMHK”), customer shall acknowledge and agree to the following terms and conditions.

2. eSIM Service (Smartphone/iPad)

2.1. eSIM is a digital SIM. Customer may use the Service to make phone calls, answer phone calls and use mobile data service on the Designated Smart Device without a physical SIM in Hong Kong.

2.2. The Service is only applicable to CMHK’s existing customers who have subscribed to the designated mobile service plan (“Mobile Service Plan”), including but not limited to 5G Service Plan, “Supreme” Service Plan, Bay Area Service Plan, 4.5G Full Speed Local Service Plan, 4.5G Full Speed Share Service Plan and School 4.5G Full Speed Local Service Plan (not applicable to prepaid customers).

2.3. Designated handset model(s) or device(s) is required to support eSIM service, please click here for the designated handset model(s) or device(s) details.

2.4. Upon successful application, an eSIM will be allocated to the Designated Smart Device. Customer is required to activate the Service on the Designated Smart Device according to instructions provided by the Designated Smart Device providers.

2.5. The Service is only supported on one Designated Smart Device at a time. Once customer switches to another Designated Smart Device, customer is required to apply for a new eSIM QR code or reconnect the eSIM according to instructions provided by the Designated Smart Device providers in order to activate the Service again. The Service on previous Designated Smart Device will be terminated immediately. Customer is required to remove the previous eSIM on the previous Designated Smart Device.

2.6. Customer understands and agrees that the provision and quality of the Service is contingent upon the technology and performance of the data network. The Service may also be affected by other factors, including but not limited to the mobile device, internet firewall settings, the reliability and security of the internet connection supported by customer’s network and any applicable laws and regulations. The provision of the Service and the manner and the standard of such provision shall be subject to the final decision of CMHK.

2.7. CMHK reserves the right to control and modify the rules relating to the use of Service. CMHK reserves the right to enforce such rules without prior notice.

2.8. Any risk associated with jailbroken or rooted devices are to be borne by customer.

2.9. Use of the Service by customer represents that the mobile data usage / airtime generated on the Designated Smart Device will be deducted from the Mobile Service Plan or charged at the applicable thereafter fee.

2.10. Customer agrees to use the Service for personal and non-commercial purpose only.

2.11. Customer understands that some designated VAS, designated call management services or designated supplementary services are not applicable to the Designated Smart Device.

3. Service Charges

3.1 The Service is free of charge until further notice.

3.2 CMHK reserves the right to update the standard monthly fee for the Service and charge customer the prevailing fee.

3.3 No refund or exchange can be made once the service fees are charged by CMHK and paid by customer.

3.4 If customer applies for eSIM / physical SIM replacement, CMHK reserves the right to charge customer for replacing the eSIM / physical SIM at the prevailing replacement fee.

3.5 These terms and conditions shall be terminated forthwith without compensation or liability on CMHK’s part upon the termination of the General Contract and/or the Mobile Service Plan, regardless the reason of the termination. The obligations of customer shall, however, survive the said termination.

4. Miscellaneous

4.1 These terms and conditions form an inseparable and integral part of the General Contract.

4.2 Customer has read, understood and agreed to the provisions in the General Personal Information Collection Statement and the Privacy Policy Statement, the full texts of which are available at https://www.hk.chinamobile.com/en/pics.html 及 https://www.hk.chinamobile.com/en/privacy.html。

4.3 CMHK reserves the right to vary or amend any of the terms and conditions herein contained. In case of any inconsistency and ambiguity between the Chinese and English versions of these terms and conditions, the English version shall always prevail.

FAQs

Service Subscription

1. What is eSIM Service (Smartphone/iPad)?

• An eSIM is a digital SIM. eSIM Service allows designated Smartphone/iPad connect to CMHK 4.5G network independently and enjoy the local data and voice entitled under your service plan. You can also use Dual SIM function on smartphone with an eSIM.

2. Can I subscribe eSIM Service (Smartphone/iPad)?

• Designated Mobile Service Plan and eSIM compatible Smartphone/iPad are required.

3. Which Mobile Service Plan is eligible for eSIM Service (Smartphone/iPad)?

• 5G Service Plan and most of the 4G Mobile Service Plans are eligible for eSIM Service (Smartphone/iPad).

4. Which devices can support eSIM Service (Smartphone/iPad)?

• Please click here to see the designated device that support eSIM service.

5. Is there any charge for using eSIM Service (Smartphone/iPad)?

• eSIM Service (iPhone / iPad) is free of charge for CMHK customer with designated Mobile Service Plan until further notice.

6. I have subscribed to The Cellular Service on Apple Watch, can I subscribe to eSIM Service (Smartphone/iPad)?

• Yes. Please subscribe eSIM Service (Smartphone/iPad) via MyLink App or CMHK website, and activate eSIM on your Smartphone/iPad in order to enjoy the service.

7. I have subscribed to eSIM (Android Smart Device), can I subscribe to eSIM Service (Smartphone/ iPad)?

• Yes. Please subscribe eSIM Service (Smartphone/iPad)via MyLink App or CMHK website, and activate eSIM on your Smartphone/iPad in order to enjoy the service.

8. How to subscribe eSIM Service upon Service Plan Subscription?

• You can subscribe to eSIM service upon service plan subscription via eShop or any CMHK shops.

9. How to activate eSIM Service as a new customer?

• After subscribing eSIM service and completing Service Plan subscription, an email will be sent by the system. A QR code will be shown after inputting information for verification. You can then scan the QR code on their devices to activate eSIM Service.

10. How to unsubscribe eSIM Service (Smartphone/ iPad)?

• Please note that application for a new physical SIM card will be required after unsubscribing eSIM Service (Smartphone/ iPad), in order to use the mobile data service. If you would like to apply a new physical SIM card, please visit CMHK shops.You might require to pay the related service fee.

11. I find the introduction of applying eSIM Service via MyLink in eSIM website, however, the interface of the updated MyLink is different to the screen cap in eSIM website, can I apply eSIM Service via updated MyLink?

• The eSIM Service of updated MyLink is under maintenance, please apply eSIM Service via website for now. Sorry for any inconvenience.

12. How to apply eSIM service (Smartphone) while outside Hong Kong?

• If you are outside Hong Kong, you can apply eSIM service (Smartphone) for your eligible Smartphone via CMHK website/ MyLink App. Network connection to the designated Smartphone is required. Please click here to see the designated Smartphone(s) that support eSIM service.

Use of Service

1. Is the QR code for the new customers can only be obtained via email?

• You may also request our staff to print out a copy of the QR code upon service plan subscription if needed.

2. Is there any time limitation for the link in the verification email?

• The link will only be valid within 48 hours of being sent by the system.

3. What should I do if I have filled in the wrong email address and cannot receive the verification email?

• Please contact our customers service specialists at 29458888 to change your email address and arrange for resending verification email.

4. What should I do if I cannot “Add a New Plan” on Smartphone/iPad after scanning the eSIM QR code?

• Please connect your Smartphone/iPad to WiFi and try again later.

5. Can I switch to another applicable iPhone/iPad and use eSIM Service (Smartphone/iPad) anytime？

• Yes. When you switch to another Smartphone/iPad, please apply for a new eSIM QR code via MyLink App or CMHK website and scan the QR code in “Setting” of your new Smartphone/iPad to activate the eSIM.

6. Any limitation of eSIM QR code replacement?

• A designated quota of eSIM QR code replacement is applied, please contact Customer Service Specialist at 29458888 for details.

7. Can I make international calls on applicable Smartphone/iPad?

• Yes. If you have subscribed IDD service, you will be able to make international calls on your applicable Smartphone/iPad. Please note that there might be extra IDD service charge.

8. Can I make or receive calls, or use roaming data via my Smartphone/iPad while overseas？

• It subject to the roaming data/ voice services activation under your service plan. Please note that there might be extra service charge.

9. If I have one iPhone and one iPad, can I use eSIM Service (Smartphone/iPad) and share the same mobile service plan on both device?

• No. eSIM Service (Smartphone/iPad) of each mobile number can only be used on one iPhone or one iPad.

10. Can the 4.5G Full Speed Share Service Plan Supplementary SIMs subscribe to eSIM Service (Smartphone/iPad)？

• Yes. Each Supplementary SIMs in Share Service Plan can subscribe to one eSIM Service (Smartphone/iPad) on the applicable (Smartphone/iPad).

11. I have subscribed to "1-Card-Multi-Number" Value-added Service. Will applicable Smartphone/iPad be able to receive incoming calls if someone call my Mainland China number?

• Yes, you can receive both the incoming call to your Local / Mainland China number via applicable Smartphone/iPad.

Support

1. I have successfully activated the eSIM Service (Smartphone/iPad) on the applicable Smartphone/iPad but it is still unable to connect to mobile network, what should I do?

• If you are using iPhone/iPad, please power off and restart your iPhone or iPad and upgrade iOS.

• If you apply for a new eSIM QR code, please make sure your previous eSIM has been removed from your Smartphone/iPad.